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### Six Sigma Certification Test Quiz 1

1. Question: Values of inches, time, and miles per gallon normally would be described as:
I. Variable
II. Continuous
III. Measurable
IV. Discrete

A.) I and III only
B.) II and III only
C.) I, II, and III only
D.) I, II, III, and IV

I, II, and III only

2. Question: The grand average of the subgroup averages is known as:

A.) X-bar bar
B.) X-double bar
C.) The grand average
D.) All of the above

All of the above

3. Question: In George Eckes' lecture on ten questions regarding Six Sigma, he gives some advice to those who already have a "full plate." What is that advice?

A.) Recognize that it is management's role to incorporate Six Sigma into your job description
B.) Dedicate just 30 minutes a day to learning the tools and techniques; it all adds up
C.) Rally support for Six Sigma among the middle-to-lower-level employees in your organization
D.) Build a project charter for one Six Sigma project and then seek management approval

Recognize that it is management's role to incorporate Six Sigma into your job description

4. Question: A trend (in control charting) is typically described as:

A.) Seven points in a row either above or below the center line
B.) Seven points in a row in either an upward or downward direction
C.) Seven points in a row that are beyond the control limits
D.) Seven data points in a subgroup

Seven points in a row in either an upward or downward direction

5. Question: A botched moment of truth would be:

A.) An internal failure
B.) An external failure
C.) An appraisal cost
D.) A prevention cost

An internal failure

6. Question: Scatter analysis uses:

A.) Discrete data
B.) Counted data
C.) Continuous data
D.) Attribute data

Continuous data

7. Question: Which of the following is NOT considered continuous data?

A.) The number of people in a stadium
B.) Temperature
C.) Time spent waiting in a waiting room
D.) Birth weights

The number of people in a stadium

8. Question: If an operator stops the process often, takes a sample, and then adjusts the process to the center over and over again, what happens?
I. Variation increases
II. Variation decreases
III. The process will appear more and more like a bell shape as he or she goes
IV. The process will appear less like a bell shape as he or she goes

A.) I and II are true
B.) II and III are true
C.) II and IV are true
D.) I and IV are true

I and IV are true

9. Question: The three phases of determining project solutions are:

A.) Observation/Interaction/Finished
B.) Discussion/Planning/Solved
C.) Open/React/Complete
D.) Open/Narrow/Close

Open/Narrow/Close

10. Question: Common problems with cultural adjustments include ____________.

A.) Convincing senior management to implement Six Sigma
B.) Sustaining positive changes
C.) People seeing a need to change
D.) All of the above

All of the above

11. Question: Thinking of the process mapping steps defined in the lecture, which of the following must be performed first?

A.) Define the number of decision points in the process
B.) Clearly define the boundaries of the process
C.) Identify all the inputs to each process step
D.) Identify all the outputs of each process step

Clearly define the boundaries of the process

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