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Amazon DSP Drivers Delivery Associate Training Answers

To eliminate distractions, how long do you need for eye-lead time?

To eliminate distractions using REPs and checks, how long do you need for eye-lead time?
A: 4-6 seconds.
B: 6-8 seconds.
C: 8-15 seconds.
D: 15-20 seconds.

Click here to know the Answer

8-15 seconds.

To recognize hazards using REPs and checks, how often should you check your mirrors?

A: Every 1-2 seconds.
B: Every 5-8 seconds.
C: Every 10 seconds.
D: only when changing lanes

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Every 5-8 seconds.

The Delivery App Itinerary will tell you the order to load your bags.

The Rabbit Itinerary will tell you the order to load your bags.
A: TRUE
B: FALSE

Click here to know the Answer

TRUE

Overflow (OV) packages will have a color matched to it on the Rabbit’s “Scan to Verify” screen.

Overflow (OV) packages will have a color matched to it on the Delivery App “Scan to Verify” screen.
A: TRUE
B: FALSE

Click here to know the Answer

FALSE

Safe Driving Knowledge Check

What is a stale green light?

A: A green traffic light that was made in 2002
B: A green traffic light that is near a crosswalk
C: The green light used in Nascar
D: A green traffic light that is about to change because it has been green since it has been in your horizon.

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A green traffic light that is about to change because it has been green since it has been in your horizon.

You should always honk your horn when entering, moving, and exiting in the station.

A: TRUE
B: FALSE

Click here to know the Answer

TRUE

Honking your horn lets others around you know that you are their and are moving

You can leave the station and start delivering as soon as you finish loading your vehicle.

A: TRUE
B: FALSE

Click here to know the Answer

FALSE

True or False? Are you allowed to wear headphones in the station.

A: TRUE
B: FALSE

Click here to know the Answer

FALSE

You CANOT wear headphones inside the station OR during your route

You should scan a package inside your vehicle, then walk to the customer’s door and place the package in a secure location.

A: TRUE
B: FALSE

Click here to know the Answer

FALSE

What does the "P" stand for in REPS & 10?

A: Park safely
B: Plan how to exit
C: Plan ahead
D: Plan route

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Plan ahead

Customer instructions are key to a perfect delivery.

A: TRUE
B: FALSE

Click here to know the Answer

TRUE

Before you enter the station, what do you need to have?

A: Your Driver's License
B: Your Amazon ID Badge
C: A high visibility safety vest
D: All of the above

Click here to know the Answer

All of the above

Why is it important to push a dolly instead of pulling it?

A: Because your legs are stronger than your arms
B: Pushing keeps the weight of the dolly in your power zone
C: It is easier to go through doors when you push
D: All of the above

Click here to know the Answer

Pushing keeps the weight of the dolly in your power zone

What should you do before you lift a bag full of packages?

A: Test the weight
B: Bend at the knees and use two hands
C: Ask for a Team Lift if the package is above 50lbs
D: All of the above

Click here to know the Answer

All of the above

How can you provide a positive customer experience?

A: By delivering each package as fast as possible, regardless of quality
B: By treating each package like it is your own
C: By throwing packages to save time
D: None of the above

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By treating each package like it is your own

When moving an empty cart, where do you stand for best visibility?

A: in the front
B: on the side
C: in the back
D: None of the above

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in the back

All of these are things that you should avoid for proper station safety etiquette except:

A: Backing your Vehicle
B: Exiting your lane without tane captain instruction
C: Using Headphones
D: Wearing a seat belt

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Wearing a seat belt

All of these are things you should avoid for proper station safety etiquette

A: Back in your vehicle up
B: exiting your lane without lane captain approval or yard marshal instruction
C: using headphones
D: All of the above

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All of the above

How do you make sure that you are at the correct address?

A: Compare the address on the package label with the address listed in your delivery app
B: Compare the address in your delivery app with the physical home address
C: Compare the address isted on the package label with the address listed in Delivery App, and the physical address listed on the home
D: The delivery app will tell you the correct address

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Compare the address isted on the package label with the address listed in Delivery App, and the physical address listed on the home

Delivery Execution Knowledge Check

When you walk into the station at the end of your route, what should you do?

A: Check in with your DSP and being any undeliverable packages back to the Amazon Retum to Station desk
B: Leave the undeliverable packages with your OSP then go off duty
C: You don't have to return to the station at the end of your day
D: Sign out of your device and love

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Check in with your DSP and being any undeliverable packages back to the Amazon Retum to Station desk

In the Delivery App, where can you find the button to contact the customer?

A: In the Map screen
B: In the Help menu
C: In the linerary
D: In the Main Menu

Click here to know the Answer

In the Help menu

What should you do to drive safely in the station?

A: Turn on your hazard lights
B: Roll your windows down and turn off the radio
C: Maintain idle speed (below 5mph)
D: All of the above

Click here to know the Answer

All of the above

After scanning all your packages during Loadout, when should you "Swipe to Finish"?

A: Wait until you have been instructed to do so
B: When your entire team has completed loading
C: Immediately after you have completed scanning all your bags and overflow (OV) packages
D: When you are ready to leave the station Mark for follow up

Click here to know the Answer

Immediately after you have completed scanning all your bags and overflow (OV) packages

The first bag you load into your vehicle from the pick/stage cart is the first bag you need to open on your route.

A: TRUE
B: FALSE

Click here to know the Answer

FALSE

Some deliveries require a signature and cannot be left unattended.

A: TRUE
B: FALSE

Click here to know the Answer

TRUE

You should always avoid reversing into a parking spot.

A: TRUE
B: FALSE

Click here to know the Answer

TRUE

To plan ahead using REPs and Checks, choose the minimum space cushion needed to maintain following distance traveling at 25 mph (for a cargo van)?

A: 5 second
B: 6 second
C: 7 second
D: You don’t need a space cushion

Click here to know the Answer

6 second

To plan ahead using REPS & 10, what is the minimum space cushion needed to maintain following distance traveling at 30 MPH (for an Armada van)?

A: 5 second
B: 6 second
C: 7 second
D: You don’t need a space cushion

Click here to know the Answer

6-second space cushion

To avoid injury when lifting, you should...

A: Not twist to move or reach an object
B: Use your Power Zone
C: Keep your back straight
D: All of the above

Click here to know the Answer

All of the above

In the Dellvery App, where can you find your itinerary?

A: In the Help Menu
B: In the Main Menu
C: On the Navigation screen
D: On the Scan Package screen

Click here to know the Answer

On the Navigation screen


Routes are built based on ____.

A: Time
B: Number of stops
C: Amount of home deliveries
D: Amount of business deliveries

What is a stand Up?

A: An object in the break room
B: A paper handed out during training
C: Amazon meeting that reviews safety tip standard work tip and success story
D: None of the above

During Loadout, how do you find the carts of bags and packages for your route?

A: Ask a Problem Solver (an Amazon associate)
B: It is always the cart closest to your vehicle
C: Your DSP will notify you
D: Look for the staging location on the "Scan to Verify" screen on the Rabbit

What does the "R" stand for In REPS & 107

A: Recognize how to plan ahead
B: Recognize hazards
C: Remain calm
D: Recognize habits

When do you need to inspect your vehicle (select all that apply)?

A: In the morning before you begin your route
B: Inspections are only needed if you spot an issue with the vehicle
C: When you return to the station at the end of your route

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