Amazon DSP Drivers Delivery Associate Training Answers

To eliminate distractions, how long do you need for eye-lead time?

To eliminate distractions using REPs and checks, how long do you need for eye-lead time?
A: 4-6 seconds.
B: 6-8 seconds.
C: 8-15 seconds.
D: 15-20 seconds.

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8-15 seconds.

To recognize hazards using REPs and checks, how often should you check your mirrors?

A: Every 1-2 seconds.
B: Every 5-8 seconds.
C: Every 10 seconds.
D: only when changing lanes

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Every 5-8 seconds.

To plan ahead using REPs and Checks, choose the minimum space cushion needed to maintain following distance traveling at 25 mph (for a cargo van)?

A: 5 second
B: 6 second
C: 7 second
D: You don’t need a space cushion

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6 second

To plan ahead using REPS & 10, what is the minimum space cushion needed to maintain following distance traveling at 30 MPH (for an Armada van)?

A: 5 second
B: 6 second
C: 7 second
D: You don’t need a space cushion

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6-second space cushion

To seek space using REPS & 10, How long should you wait at an intersection after the vehicle ahead of you starts moving.

A: Count 1-2
B: Count 1-2-3-4
C: Count 1-2-3
D: None of the above

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Count 1-2-3

The Delivery App Itinerary will tell you the order to load your bags.

The delivery app itinerary will tell you the order to load bags.
The Rabbit Itinerary will tell you the order to load your bags.
A: TRUE
B: FALSE

Click here to know the Answer

TRUE

Overflow (OV) packages will have a color matched to it on the Rabbit’s “Scan to Verify” screen.

Overflow (OV) packages will have a color matched to it on the Delivery App “Scan to Verify” screen.
A: TRUE
B: FALSE

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FALSE

Safe Driving Knowledge Check

What is a stale green light?

A: A green traffic light that was made in 2002
B: A green traffic light that is near a crosswalk
C: The green light used in Nascar
D: A green traffic light that is about to change because it has been green since it has been in your horizon.

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A green traffic light that is about to change because it has been green since it has been in your horizon.

You should always honk your horn when entering, moving, and exiting in the station.

A: TRUE
B: FALSE

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TRUE

Honking your horn lets others around you know that you are their and are moving

You can leave the station and start delivering as soon as you finish loading your vehicle.

A: TRUE
B: FALSE

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FALSE

True or False? Are you allowed to wear headphones in the station.

A: TRUE
B: FALSE

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FALSE

You CANOT wear headphones inside the station OR during your route

You should scan a package inside your vehicle, then walk to the customer’s door and place the package in a secure location.

A: TRUE
B: FALSE

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FALSE

What does the "P" stand for in REPS & 10?

A: Park safely
B: Plan how to exit
C: Plan ahead
D: Plan route

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Plan ahead

REPS =
R - recognize hazards
E - eliminate distractions
P - plan ahead
S - Seek Space

What does the "R" stand for In REPS & 107

A: Recognize how to plan ahead
B: Recognize hazards
C: Remain calm
D: Recognize habits

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Recognize hazards

REPS =
R - recognize hazards
E - eliminate distractions
P - plan ahead
S - Seek Space

Customer instructions are key to a perfect delivery.

A: TRUE
B: FALSE

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TRUE

Some deliveries require a signature and cannot be left unattended.

A: TRUE
B: FALSE

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TRUE

Deliveries that require a signature can or can NOT be left unattended?

Deliveries that require a signature can NOT be left unattended

Some deliveries require a signature and cannot be left unattended.

A: TRUE
B: FALSE

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TRUE

Before you enter the station, what do you need to have?

A: Your Driver's License
B: Your Amazon ID Badge
C: A high visibility safety vest
D: All of the above

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All of the above

Why is it important to push a dolly instead of pulling it?

A: Because your legs are stronger than your arms
B: Pushing keeps the weight of the dolly in your power zone
C: It is easier to go through doors when you push
D: All of the above

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Pushing keeps the weight of the dolly in your power zone

What should you do before you lift a bag full of packages?

A: Test the weight
B: Bend at the knees and use two hands
C: Ask for a Team Lift if the package is above 50lbs
D: All of the above

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All of the above

How can you provide a positive customer experience?

A: By delivering each package as fast as possible, regardless of quality
B: By treating each package like it is your own
C: By throwing packages to save time
D: None of the above

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By treating each package like it is your own

When moving an empty cart, where do you stand for best visibility?

A: in the front
B: on the side
C: in the back
D: None of the above

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in the back

All of these are things that you should avoid for proper station safety etiquette except:

A: Backing your Vehicle
B: Exiting your lane without tane captain instruction
C: Using Headphones
D: Wearing a seat belt

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Wearing a seat belt

All of these are things you should avoid for proper station safety etiquette

A: Back in your vehicle up
B: exiting your lane without lane captain approval or yard marshal instruction
C: using headphones
D: All of the above

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All of the above

How do you make sure that you are at the correct address?

A: Compare the address on the package label with the address listed in your delivery app
B: Compare the address in your delivery app with the physical home address
C: Compare the address isted on the package label with the address listed in Delivery App, and the physical address listed on the home
D: The delivery app will tell you the correct address

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Compare the address isted on the package label with the address listed in Delivery App, and the physical address listed on the home

Delivery Execution Knowledge Check

When you walk into the station at the end of your route, what should you do?

A: Check in with your DSP and being any undeliverable packages back to the Amazon Retum to Station desk
B: Leave the undeliverable packages with your OSP then go off duty
C: You don't have to return to the station at the end of your day
D: Sign out of your device and love

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Check in with your DSP and being any undeliverable packages back to the Amazon Retum to Station desk

In the Delivery App, where can you find the button to contact the customer?

A: In the Map screen
B: In the Help menu
C: In the linerary
D: In the Main Menu

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In the Help menu

What should you do to drive safely in the station?

A: Turn on your hazard lights
B: Roll your windows down and turn off the radio
C: Maintain idle speed (below 5mph)
D: All of the above

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All of the above

After scanning all your packages during Loadout, when should you "Swipe to Finish"?

After scanning all your packages during Loadout when should you swipe to finish Amazon
A: Wait until you have been instructed to do so
B: When your entire team has completed loading
C: Immediately after you have completed scanning all your bags and overflow (OV) packages
D: When you are ready to leave the station Mark for follow up

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Immediately after you have completed scanning all your bags and overflow (OV) packages

The first bag you load into your vehicle from the pick/stage cart is the first bag you need to open on your route.

A: TRUE
B: FALSE

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FALSE

You should always avoid reversing into a parking spot.

A: TRUE
B: FALSE

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TRUE

It is alright to leave as soon as I load my van

A: TRUE
B: FALSE

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FALSE

It is alright to go on route with a package missing

A: TRUE
B: FALSE

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TRUE

The space under the vehicle can change based on weight

A: TRUE
B: FALSE

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TRUE

Even one instance of unsafe driving can effect your FICO score.

Even one instance of unsafe driving will lower your FICO score. Amazon Quizlet
A: TRUE
B: FALSE

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TRUE

Your FICO score measures Amazon

A: TRUE
B: FALSE

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TRUE

FICO measures acceleration, braking, cornering, distractions and speeding.

What driving behaviors affect your FICO safe driving score (select all that apply) AMAZON QUIZLET

What driving behaviors affect FICO score Amazon
FICO driving Score measures
A: Speeding
B: Cornering
C: Engine off
D: Reversing
E: Acceleration
F: Distractions
G: Braking
H: Idle-time
I: Seatbelt-usage

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Speeding, Cornering, Acceleration, Distractions, Braking

What rules must you follow at all times, when you are driving in the station and yard? (select all which apply?

What rules must you follow at all times when you are driving in the station and yard Amazon
A: 5 mph
B: Headlights on
C: Hazard Light on
D: Windows Down
E: Music Off
F: No Headphones
G: Honk when entering
H: Follow Yard Marshall Instructions
I: Never Reverse
J: All of above

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All of above are correct

It's ok to use another persons login

A: TRUE
B: FALSE

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FALSE

The space under your vehicle can change depending on how much the load weighs. AMAZON QUIZLET

A: TRUE
B: FALSE

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TRUE

It is acceptable to drive on a customers driveway or property

A: TRUE
B: FALSE

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FALSE

To avoid injury when lifting, you should...

A: Not twist to move or reach an object
B: Use your Power Zone
C: Keep your back straight
D: All of the above

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All of the above

In the Dellvery App, where can you find your itinerary?

In the delivery app where can you find your itinerary amazon quizlet
A: In the Help Menu
B: In the Main Menu
C: On the Navigation screen
D: On the Scan Package screen

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On the Navigation screen

Which is the best example of a secure location to leave a package?

A: Leaning against a front door
B: In front of a garage door
C: In an area that is not visible from the street
D: On the front porch steps

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In an area that is not visible from the street

During Loadout, how do you find the carts of bags and packages for your route?

A: Ask a Problem Solver (an Amazon associate)
B: It is always the cart closest to your vehicle
C: Your DSP will notify you
D: Look for the staging location on the "Scan to Verify" screen on the Rabbit

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Look for the staging location on the "Scan to Verify" screen on the Rabbit

Utilizing the 3Cs of Troubleshooting, which order should you follow to reach out for help?

A: Call Dispatch, Call the Customer, Call Driver Support (SDS)
B: Call the Customer, Call Driver Support (SDS), Call Dispatch
C: Call Emergency Support, Call Driver Support (SDS), Call the Customer
D: Call Driver Support (SDS), Call Dispatch, Call the Customer
Mark for follow up

Click here to know the Answer

Call Emergency Support, Call Driver Support (SDS), Call the customer

Which Personal Protective Equipment (PPE) and essential paperwork must be worn/carried at all times (select all that apply)?

A: Closed-Toed footwear
B: Safety visibility vest
C: Driver's License
D: Medical cetrtificate (for DOT drivers)
Mark for follow up

Click here to know the Answer

Closed-Toed footwear, Safety visibility vest, Driver's License and Medical cetrtificate (for DOT drivers)

What are the top causes of injuries?

A: Slips, trips, and falls
B: Struck by an object
C: pushing and pulling
D: All of the above

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All of the above

Amazon is all about safety and well being of employees

Immediately after scanning to verify that all items are accounted for you should

After scanning to verify that all items are accounted for you should amazon quizlet
A: Swipe to Finish
B: Use Rabbit to load bags in order
C: Use driver aid numbers to load overflow in order
D: All of the above

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Use Rabbit to load bags in order

If you are unable to deliver a package you must leave

If you are unable to deliver a package you must leave a amazon quizlet A: We missed you card
B: a voicemail

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We missed you card

What is the last thing you do at the end of your shift?

What is the last thing you do at the end of your shift Amazon quizlet
A: Return your Rabbit keys and any other equipment to your B: Return the vehicle
C: Perform an end of shift inspection
D: Park the vehicle in its designated spot

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Return your delivery device, keys, and any other equipment

Besides dialing on your phone how can you call 911

A: Use the Mentor app
B: Call Emergency Help (On Rabbit delivery Application)
C: Ask to use the customer's phone

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Call Emergency Help (On Rabbit delivery Application)

After you've compeleted your route, why do you call dispatch before heading back to the station?

A: To see if there's anything more that you need to do before your shift
B: To tell them if there are any undelivered package
C: To give then the odomoeter reading from your vehicle before refueling

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To tell them if there are any undelivered package

Which rules must you follow at the station

ANSWER: All the options

After you identify a safe location to park and call 911 who should you report to

ANSWER: All of the above

What are ways to avoid heat stress

ANSWER: Select all the options

If there's no option you may backup

ANSWER: Select all of the options

Why do we conduct wave dispatch Amazon

Why do we conduct a wave dispatch?
why do amazon conduct wave dispatch
ANSWER: To keep drivers safe and to keep delivery associates safe by reducing the number of drivers walking in driver lanes inside the station

Defects are less severe violations

ANSWER: All of the above

Violations are the most egregious behavioral cases

ANSWER: All of the above

If you cannot locate the staging location ask ___ for assistance amazon

if you cannot locate the staging location ask blank for assistance
if you cannot locate the staging location ask for assistance amazon
ANSWER: An amazon associate

What should you do before operating the vehicle

What should you do before operating the vehicle amazon quizlet
ANSWER: Inspect the vehicle

What is the first step if you are

ANSWER: Identify a safe location to pull over

Your DSP may send you help, this is called

ANSWER: A rescue route

What are the max driving hours per day

What is the maximum number of hours you are allowed to drive each day
ANSWER: 11

After you complete your route, why do you call?

ANSWER: To see if there's anything more that you need to do

Which hotline would you chose if you called the customer twice

ANSWER: Driver support

Can you identify the uniform

ANSWER: Select everything but the hat

Which hotline called if you were attacked by a dog

ANSWER: Emergency help

How many hours are you allowed to work 14 hour period

ANSWER: 12 hours

If there are two left turn lanes

ANSWER: The outside or right lane

If you are driving 35 mph how many seconds between cars amazon

If you are driving 35 mph how many seconds following time should you have between your vehicle
If you're driving 35 mph how many seconds
ANSWER: 5-8 seconds

Speed limit around station

ANSWER: 5mph

Immediately after scanning to verify

ANSWER: Swipe to finish

Before loading your vehicle

ANSWER: Scan every bag with the app

Is objective A a left turn True or false

Routes are built based on ____.Amazon

A: Time
B: Number of stops
C: Amount of home deliveries
D: Amount of business deliveries

What is a stand Up?

A: An object in the break room
B: A paper handed out during training
C: Amazon meeting that reviews safety tip, standard work tip, and success story
D: None of the above

What is a Stand Up?

A: An object located by the site's breakroom
B: A piece of paper handed out during training
C: An Amazon meeting that reviews a safety tip, standard work tip, and success story
D: None of the above
E: Mark for follow up

When do you need to inspect your vehicle (select all that apply)?

A: In the morning before you begin your route
B: Inspections are only needed if you spot an issue with the vehicle
C: When you return to the station at the end of your route
D: All of the above


It is acceptable to drive on a customers driveway or property

It is alright to go on route with a package missing

When you walk into the station at the end of your route what should you do

Utilizing the 3Cs of Troubleshooting, which order should you follow to reach out for help

Where do you scan the package when you are delivering to the customer Amazon

Which of the following can provide you with support while troubleshooting delivery situations

What should you do before you lift a bag full of packages Amazon Quizlet

Amazon driver training test answers

Amazon DSP day 2 final Exam answers

You can leave the station and start delivering as soon as you finish loading your vehicle

When you walk into the station at the end of your route what should you do

Utilizing the 3Cs of Troubleshooting, which order should you follow to reach out for help

immediately after scanning to verify that all items are accounted for, you should:

What should you do before lifting a bag full of packages

If you cannot locate the staging location ask for assistance Amazon

What is the maximum number of hours you are allowed to drive each day

Amazon day 1 final exam answers

The first bag you load into your vehicle from the pick-stage cart

Overflow packages will have a color matched to it on the delivery app

The delivery app itinerary Amazon

You should scan a package inside your vehicle

To eliminate distractions using REPS and checks

Some deliveries require a signature and may not be left unattended

DAT orientation knowledge check answers Amazon