Inventory turnover
Revenue per employee
Receivables turnover
Earnings per share
Asset turnover
Show or Reveal the Answer
Earnings per share
Question: Which of the following is a measure of operations and supply management efficiencyused by Wall Street?
Dividend payout ratio
Earnings per share growth
Current ratio
Receivable turnover
Financial leverage
Show or Reveal the Answer
Receivable turnover
Receivables turnover, the correct answer, is listed in exhibit 2.7 "Efficiency Measures Used by Wall Street".
Measure of operations wall street: The five common measures of operations and supply management efficiency used by Wall Street are
1. income per employee;
2. revenue per employee;
3. inventory turnover;
4. asset turnover;
5. receivable turnover-which are among the typically used measures by Wall Street.
Receivables turnover, the correct answer, is listed in exhibit 2.7 "Efficiency Measures Used by Wall Street".
Measure of operations wall street: The five common measures of operations and supply management efficiency used by Wall Street are
1. income per employee;
2. revenue per employee;
3. inventory turnover;
4. asset turnover;
5. receivable turnover-which are among the typically used measures by Wall Street.
Question: The process that is not a part of the supply chain process is:
Planning
Making
Sourcing
Servicing
Delivering
Show or Reveal the Answer
Servicing
Planning, Making, Sourcing, and Delivering are 4 of the 5 supply chain processes.
Planning, Making, Sourcing, and Delivering are 4 of the 5 supply chain processes.
Question: One reason for studying operations and supply chain management (OSCM) is which of the following?
OSCM is essential for understanding organizational behavior
Most business graduates do OSCM work regardless of their job title
All managers should understand the basic principles that guide the design of transformation processes
OSCM is a required course in all business degree programs
OSCM is the most rigorous business discipline
Show or Reveal the Answer
All managers should understand the basic principles that guide the design of transformation processes
Question: The goods-services continuum consists of which set of the following categories?
No goods, some goods, even mix, some service, no service
Pure goods, core goods, core services, pure services
No service, some service, good service, excellent service
Self-service, help desk service, face-to-face service, service-with-a-smile
None of the above
Show or Reveal the Answer
Pure goods, core goods, core services, pure services
Question: Which of the following are defined as core goods?
Chemicals
Airlines
Data storage systems
Hotels
None of the above
Show or Reveal the Answer
Data storage systems
Question: Which of the following are not listed in the text as jobs in OSCM?
Department store manager
Project manager
Hospital administrator
Data center manager
Call center manager
Show or Reveal the Answer
Data center manager
Question: When work stations are arranged according to the progressive steps by which the product is produced, it is called a:
When workstations are arranged according to the progressive steps by which the product is produced, it is called a:
Product layout
Functional layout
Process layout
Fixed position layout
Show or Reveal the Answer
Product layout
When work stations are arranged according to the progressive steps by which the product is produced, it is called a Product layout
When work stations are arranged according to the progressive steps by which the product is produced, it is called a Product layout
Question: Current issues in OSCM (operations and supply chain management) do not include:
Current issues in OSCM do not include:
Coordinating relationships between organizations
The triple bottom line
Managing customer touch points
Increasing global supply chain employment
Making senior management aware that OSCM can be a competitive weapon
Show or Reveal the Answer
Increasing global supply chain employment
Question: Current issues in operations management include:
coordinating mutually supportive, but separate organizations
management of global supplier, production and distribution networks
managing customer touch points
only A and B
only B and C
A, B, and C
Show or Reveal the Answer
A, B, and C
Question: The hardest two steps in the 5S process are ____________.
Store and sustain
Sort and store
Shine and standardize
Standardize and sustain
Show or Reveal the Answer
Standardize and sustain
Explanation : 5S is the acronym for five Japanese words: Seiri (Sort), Seiton (store or Set in order/place), Seiso (Shine), Seiketsu (Standardize) and Shitsuke Sustain) and they represent the five steps for a systematic technique for good housekeeping. The most important steps of 5S process are actually the last two: Standardize and Sustain (Self-Discipline).
Explanation : 5S is the acronym for five Japanese words: Seiri (Sort), Seiton (store or Set in order/place), Seiso (Shine), Seiketsu (Standardize) and Shitsuke Sustain) and they represent the five steps for a systematic technique for good housekeeping. The most important steps of 5S process are actually the last two: Standardize and Sustain (Self-Discipline).
Question: A Stem-and-Leaf Diagram is MOST like a:
Frequency distribution
Box Plot
Process map
SIPOC
Show or Reveal the Answer
Frequency distribution
Question: In a marketing project, distributing surveys to potential customers and gathering their responses is the phase that requires the most time. What is this portion of the project referred to?
project evaluation and review technique
project evaluation technique
review path method
critical path method
Show or Reveal the Answer
critical path method
Explanation: This portion of the project is referred to as the Critical Path Method.
A critical path in a project is the path from beginning to end which requires the longest time. In this example, distributing surveys and gathering responses in a marketing campaign is the phase that requires the longest time from start to finish. The Critical Path Method (CPM) is a project tracking method that helps participants aware of the longest phases of a project.
Explanation: This portion of the project is referred to as the Critical Path Method.
A critical path in a project is the path from beginning to end which requires the longest time. In this example, distributing surveys and gathering responses in a marketing campaign is the phase that requires the longest time from start to finish. The Critical Path Method (CPM) is a project tracking method that helps participants aware of the longest phases of a project.
Question: In the SMED system, what is the real meaning of the single minute concept?
That dies will be exchanged in 1 minute or less
That dies will be exchanged in less than 5 minutes
That dies will be exchanged in less than 10 minutes
That dies will be exchanged in less than 15 minutes
Show or Reveal the Answer
That dies will be exchanged in less than 10 minutes
Explanation : Authorities differ slightly on the definition. They all agree that it doesn't mean one minute or less (although desirable). Some say it refers to a single digit of time (in minutes). In this case, 9 minutes qualifies. Others say under 10 minutes.
Explanation : Authorities differ slightly on the definition. They all agree that it doesn't mean one minute or less (although desirable). Some say it refers to a single digit of time (in minutes). In this case, 9 minutes qualifies. Others say under 10 minutes.
Question: A Six Sigma process is expected to deliver:
Good products or services 99.932% of the time
Products and/or services efficiently
100% defect-free performance
Less than 4 defects per million opportunities
Show or Reveal the Answer
Less than 4 defects per million opportunities
Question: What tends to happen in regard to customer tolerances over time?
They tend to contract
They tend to expand
They tend to never change
They tend to change in proportion to the voice of the process
Show or Reveal the Answer
They tend to contract
Question: Values of inches, time, and miles per gallon normally would be described as:
I. Variable
II. Continuous
III. Measurable
IV. Discrete
I and III only
II and III only
I, II, and III only
I, II, III, and IV
Show or Reveal the Answer
I, II, and III only
Question: Scatter plots/diagrams determine:
Correlation and causation
Correlation only
Causation only
Linear-only correlations
Show or Reveal the Answer
Correlation only
Question: To validate root causes identified in the Open-Narrow-Close efforts, the team should employ three tools/techniques in which order?
Scatter Analysis/Regression first, then Basic data collection, then Design of Experiments.
Basic data collection first, then Scatter Analysis/Regression, then Design of Experiments.
Design of Experiments first, then Scatter Analysis/Regression, then Basic Data Collection
Design of Experiments first, then Basic Data Collection, then Scatter Analysis/Regression.
Show or Reveal the Answer
Basic data collection first, then Scatter Analysis/Regression, then Design of Experiments.
Question: The "cycle time" of a process if the average time between completion of success units of output.
TRUE
FALSE
Show or Reveal the Answer
TRUE
The average time between completion of units is commonly known as cycle time.
The average time between completion of units is commonly known as cycle time.
Question: Which of the following is not a way that operations and supply processes are categorized?
Planning
Return
Delivery
Selecting
Making
Show or Reveal the Answer
Selecting
Question: A process is said to be capable if:
The process consistently meets the customers needs
The common cause variation is less than +/- 3σ
The common cause variation fits within the specification limits
The process is experiencing no special causes
None of the above
Show or Reveal the Answer
The common cause variation fits within the specification limits
a company wants to develop a new process. which six sigma methodology the company would be implementing?
a process is said to be capable if
a reason for studing operations and supply management
a shift in the process mean for a measured characteristic would most likely be detected by a
according to popular six sigma philosophy:
in process mapping or flowcharting, the symbol used for a decision is
problem solving approach that unifies six sigma is
sam’s research at a local manufacturing company is examining the efficiency of a new machine in detecting design failures. to present evidence to his supervisors that the machine is indeed effective, he must accept or reject the null hypothesis. according to the image below, what does the region of non-rejection imply?
the goods-services continuum consists of which set of the following categories?
the scheduling tools include all of the following except:
total quality management is a culture not a program true or false
true or false: do options for identifying improvement needs include multivoting, studying time use, identifying customer needs, and localizing problems?
well conceived, state of the art
what does a negative cpk indicate
which of the following are not listed in the text as current issues in operations and supply chain management (oscm
which of the following is a measure of operations and supply management efficiency used by wall street?
Which of the following quality control sample statistics indicates a quality characteristic that is an attribute?
which of the following statements is not true about six sigma quality?
the control chart used for the number of defects per unit is
a control chart used to monitor the number of defects per company is called
what type of control chart is used to monitor the number of defects per unit
which of the following is not needed to calculate sample mean control charts
which of the following statements regarding "six sigma" is true?
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