Reschedule every day
There is direct equivalence between work flow and cash flow
Obtain feedback each day on jobs that are completed at each work center
Once started, a job should not be interrupted
Schedule jobs as strings, with process steps back to back
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Obtain feedback each day on jobs that are completed at each work center
Key Points: Obtain feedback each day on jobs that are not completed (rather than completed) at each work center is a principle of work-center scheduling.
Key Points: Obtain feedback each day on jobs that are not completed (rather than completed) at each work center is a principle of work-center scheduling.
Question: Dr. Genichi Taguchi's work included which of the following? SIX SIGMA
Fishbone diagram
Control charts
Loss function
PDCA cycle
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Loss function
Question: A process is said to be capable and acceptable when:
Cpk is a negative number
It meets customer requirements
There are no defects produced
It is capable of fitting within the spec limits
Show or Reveal the Answer
It meets customer requirements
Question: What are the four requirements for a binomial distribution?
I. Two possible outcomes
II. Fixed number of trials
III. The variables are dependent
IV. The confidence interval is two standard deviations
V. Time-to-time variation
VI. Trials are statistically independent
VII. Probability of success is constant
I, II, IV, VII
II, III, V, VII
III, IV, V, VII
I, II, VI, VI
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I, II, VI, VI
Question: What is multi-voting? SIX SIGMA
A process to perform qualitative analysis
A technique to pick the best project to perform Six Sigma
A technique used to reduce a long list of items to a manageable number
Output from a cause and effect diagram
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A technique used to reduce a long list of items to a manageable number
Question: Which of the following is NOT true? SIX SIGMA
Cp (or Pp) is potential capability
Cpk (or Ppk) is actual performance
Cpk (or Ppk) is less than Cp (or Pp)
Cp (or Pp) equals zero
Show or Reveal the Answer
Cp (or Pp) equals zero
Question: Which of the following tools is used to display relationships between tasks and/or people, or to analyze correlations between two ideas?
PDPC chart
Tree diagram
Matrix diagram
Activity network diagram
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Matrix diagram
Question: Use this distribution for finding confidence intervals for the population mean when the sample size is less than 30 and the population standard deviation is unknown?
F-distribution
Student-t
Normal
Hypergeometric
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Student-t
Question: Which of the following modes of thinking is best suited for transforming a traditional organization into a Six Sigma enterprise?
Intuitive thinking
Charismatic thinking
Process thinking
Counter-intuitive thinking
Show or Reveal the Answer
Counter-intuitive thinking
Question: A company wants to develop a new process. Which Six Sigma methodology the company would be implementing?
DMAIC
DMAIV
DMODE
DMADV
Show or Reveal the Answer
DMADV
Question: What are advantages of customer observation in regard to gathering customer data?
I. Unfiltered data
II. The halo effect
III. Direct information
I and III only
II and III only
I, II, and III
None of the above
Show or Reveal the Answer
I and III only
Question: When completing the competitive section of the House of Quality, the competitive ranking is based primarily on:
The project team's consensus
The project team's research
The customer's perspective
Industry studies
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The customer's perspective
Question: A problem solving approach that unifies six sigma projects is: Six Sigma
DMAIC
SIPOC
DoE
SIPCom
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DMAIC (DMAIC is Define, Measure, Analyze, Improve and Control)
Question: What should never be included on a control chart of any kind? Six Sigma
Specification lines
Notes
Dashed lines
None of the above
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Specification lines
Question: Which of these companies developed Six Sigma?
Motorola
General Electric
Six Sigma Inc.
Honeywell
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Motorola
Question: In six sigma, Choose the correct statement:
A defect means an absolutely bad product.
A product with one defect is generally scrapped.
Defectives can be numerous on one particular product.
Defects can be numerous on one particular product.
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Defects can be numerous on one particular product.
Question: One of the hardest parts of creating a paradigm shift is ____________.
Thinking of a better way to do things
Getting old/current ideas out of our minds
Defining the word paradigm
Introducing the new idea(s)
Show or Reveal the Answer
Getting old/current ideas out of our minds
Question: A Six Sigma team is tasked with analyzing the risks involved in expanding their markets into locally competitive areas. What type of analysis would allow the team to explore opportunities available?
SPC
SWOT
DMAIC
Hoshin
Show or Reveal the Answer
SWOT
Explanation: SWOT analysis would allow the team to explore opportunities available.
Key Takeaway: SWOT analysis refers to strengths, weaknesses, opportunities, and threats. This type of analysis is an important aspect of risk analysis that Six Sigma teams often use. When exploring a new market, SWOT analysis can help shed light on opportunities such as the right demographic of consumers who may be interested in the company’s products.
Explanation: SWOT analysis would allow the team to explore opportunities available.
Key Takeaway: SWOT analysis refers to strengths, weaknesses, opportunities, and threats. This type of analysis is an important aspect of risk analysis that Six Sigma teams often use. When exploring a new market, SWOT analysis can help shed light on opportunities such as the right demographic of consumers who may be interested in the company’s products.
Question: While Six Sigma methodologies were being developed in the 1980s, this quality control approach was used by companies in that period and into the middle of the 1990s. In this approach, companies measure their performance with the best-in-class companies and this is referred to as:
balanced scorecard
reengineering
ean manufacturing
benchmarking
Show or Reveal the Answer
benchmarking
Explanation: This approach is referred to as benchmarking.
Benchmarking is a quality improvement and control approach that companies use to improve their processes. A company uses best-in-class companies’ outputs in order to create benchmarks to which they can aspire. For example, if the best companies in telecommunications address client complaints within 24 hours, this is a benchmark that other companies can use in order to improve their customer quality.
Explanation: This approach is referred to as benchmarking.
Benchmarking is a quality improvement and control approach that companies use to improve their processes. A company uses best-in-class companies’ outputs in order to create benchmarks to which they can aspire. For example, if the best companies in telecommunications address client complaints within 24 hours, this is a benchmark that other companies can use in order to improve their customer quality.
Question: A major drawback of using histograms to control a process is that histograms: Six Sigma
are relatively difficult to understand
do not readily account for the time factor
are relatively difficult to implement
are relatively difficult to draw
Show or Reveal the Answer
do not readily account for the time factor
What is an advantage of using a histogram over a stem-and-leaf?
What should a histogram tell you?
What should be included in a capability study?
A major drawback of using histograms to control a process is that histograms:
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