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✅ Six Sigma Course Practice Test Answers 5

Question: Which of the following statements about strategy is not true?
  Grandiose statements of desire, on their own, are not strategy.
  Strategy is as much about deciding what not to do, as it is about deciding what to do.
  Strategy is about creating superior value, while containing the cost to create it.
  Operational effectiveness and competitive benchmarking should be treated as strategy.

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Operational effectiveness and competitive benchmarking should be treated as strategy.

Question: Which of the following is an example of a key performance indicator:
Which of the following is an example of a key performance indicator:
  Day's cash on hand
  Percentages of sales from new products
  Operating income
  Lead time to fill customer orders
  All of the above

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All of the above

Question: Which of the following is not a classification of value-added services?
Which of the following is not a classification of value-added services?
  information
  quality
  field support
  problem solving
  sales support

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quality

Question: Which of these statements is true? SIX SIGMA
  A smaller-is-better target will always have an upper specification limit.
  A smaller-is-better target will always have a lower specification limit.
  A larger-is-better target will always have an upper specification limit.
  None of the statements are true.

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A smaller-is-better target will always have an upper specification limit.

Question: Which of the five Ms or one P is most predominate in affecting variation in the service industry?
  Method
  Measurement
  People
  Material

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Method

Question: Which of the following would not be considered in deciding how far to minimum-cost schedule (crash) a project?
  Project overrun penalties
  Incentives for early completion
  Indirect project costs (e.g. interest on a construction loan)
  The normal duration times of tasks not on a critical path
  How far individual tasks can be crashed

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The normal duration times of tasks not on a critical path.

Key Points: In crashing, we are only interested on tasks on a critical path. A, B, C, and E would all be considered.

Question: When evaluating a new product development project using net present value analysis, which of the following will make the project more attractive?
  Delaying the start of the project
  Making the project run over a longer period of time
  Improving (bringing forward) the date when revenue will begin
  A and B
  None of the above are correct.

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Improving (bringing forward) the date when revenue will begin

Key Points: Starting the revenue stream earlier will always make a project more attractive.

Question: Which of the following is the best example of a project goal statement?
  Reduce defects from Machine X by 50% before June 30
  Improve changeover times before December 1
  Increase net profit in Division B by the 4th quarter
  Reduce DPMO by 75% at Call Center 1

Show or Reveal the Answer
Reduce defects from Machine X by 50% before June 30

Question: The purpose of process mapping is to help team members and others within the process to understand the
  Meaning of the VOC
  Six Sigma level of performance
  Process
  Goals of the business

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Process

Question: At the beginning of a Six Sigma project, who is responsible for identifying a high-impact, low-performing process in need of improvement
  Project Champion
  Master Black Belt
  Quality Leader
  Management/Process Management Control

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Management/Process Management Control

Question: The strategic role of a company's reward system is to
  compensate employees for performing their assigned duties in a diligent fashion.
  boost employee morale in ways that create widespread job satisfaction.
  enlist employees' energetic commitment to the organization's strategy and vision by rewarding them, both monetarily and non-monetarily, for their contributions.
  relieve managers of the burden of closely monitoring each employee's performance.
  boost labor productivity and help lower the firm's overall labor costs.

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enlist employees' energetic commitment to the organization's strategy and vision by rewarding them, both monetarily and non-monetarily, for their contributions.

Question: Which of the following is not a basic type of production layout?
  Process layout
  Product layout
  Fixed-position layout
  Cellular layout
  Linear layout

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Linear layout
Linear layout is not a basic type.

Question: The most common priority rule/queuing discipline is:
  Emergencies first
  Shortest processing time
  First come, first served
  Limited needs
  Reservation first

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First come, first served
All are queue disciplines, however the most common is first come, first serve.

Question: Careers in operations and supply chain management include all of the following except:
  Call center manager
  Quality control manager
  Plant manager
  Business analyst
  Production control analyst

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Business analyst
Business analyst is not a OM/SCM career.
Question: An enterprise’s long-term strategic goals must match their organizational processes and objectives. One such method in Six Sigma methodology to provide a match is:
  TCP planning
  Hoshin planning
  Hiroshima planning
  Tachiki planning

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Hoshin planning

Explanation: One such method in Six Sigma methodology is referred to as Hoshin planning.

Hoshin planning guides an enterprise in developing up to four vision statements that would provide strategic guidance over the coming five years. The goal behind Hoshin planning is to narrow the focus of the company’s strategic vision which also helps match it to current organizational processes and objectives.

Question: In a capability study, a process capability index uses both the process _______ and _________ to determine whether the process is "capable".
  Accuracy; precision
  Variability; reproducibility
  Variability; specifications
  Precision; specifications

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Variability; specifications

Explanation: In a capability study, a process capability index uses both the process variability and specifications.
In a capability study, a process capability index uses both the process variability which measures its inherent instability, and specifications which measure its activities. A capability study of a printing machine, for example, measures its variability and output under certain conditions. The goal of such a study is to find out of the printing machine can meet production expectations.

Question: A Black Belt practitioner leading a team of engineers urges them to devise a statement for their project. A project statement should be SMART. What does the A stand for in this acronym?
  accelerated
  achievable
  amendable
  adjustable

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achievable

Explanation : The A stands for Achievable.
The acronym SMART is used to describe an effective project statement that helps team members focus their conception of goals and activities. An effective project statement is Specific, Measurable, Achievable, Relevant and Timely. The goal of using SMART is to encourage concrete goals and activities that can be completed within the allotted time and resources available while being amenable to measurement and evaluation.

Question: According to the lecture, a good project charter contains which of the following elements?
I. Business case
II. Roles and responsibilities
III. Milestones
IV. Goals and objectives
V. Detailed budget
VI. Project scope
VII. Problem statement
VIII. SWOT analysis

  I, II, III, IV, V, and VI
  I, II, III, IV, VI, and VII
  II, III, IV, V, VII, and VIII
  III, IV, V, VI, VII, and VIII

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I, II, III, IV, VI, and VII

Question: The Risk Priority Number (RPN) methodology is an analytic tool that is used to determine the risks associated with potential problems for a product or a process. The following are components of the RPN equation EXCEPT:
  Source
  Severity
  Occurrence
  Detection

Show or Reveal the Answer

Source

Explanation: The Risk Priority Number (RPN) methodology has the following components: severity, occurrence, and detection.

An RPN is calculated using the following equation: RPN = Severity X Occurrence X Detection. The goal of an RPN is to evaluate the risk of problems showing up during product manufacturing or processes, and to prioritize the best way to deal with these risks.

Question: Black Belt practitioners are responsible for team leadership in Six Sigma projects. The following are steps in team preparation EXCEPT:
  provide management support
  set clear purposes and goals
  conduct team-building exercises during the first meeting
  publish a schedule of team meetings halfway through project

Show or Reveal the Answer

publish a schedule of team meetings halfway through project
Explanation: Publishing a schedule of team meetings should be at the start of a project.

Even the most well-staffed team may not perform as well if there is no appropriate leadership preparation. Among these preparations are publishing a schedule of team meetings at the beginning of the project and setting clear purposes and goals. Also important are providing management support for team members and conducting team-building exercises during the first meeting.

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