Which of the following can be expected when one uses process performance metrics?
Alignment and focus of the organization around a common purpose and strategic directionResource prioritization and allocation
An on-going feedback mechanism to make real-time, mid-course adjustments to priorities
All of the above
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All of the above
Suppose that you work for a large financial institution. The time has come to upgrade the software used in all of your branches. For the past 30 days, four high-volume branch locations have been using software from four possible vendors on a trial basis. You have been collecting data from each branch to determine which software package yields the best performance. The best tool you can use to compare all of the data in one illustration is the:
Box and whisker plotAffinity diagram
Prioritization matrix
Radar chart
Show or Reveal the Answer
Radar chart
Managers at a food manufacturing plant are studying the efficiency of sorting processes. They believe that 2% of food products contain defects; to prove this, their stated alternate hypothesis (H1) is that:
Not enough information is available2% of food products contain defects
2% of food products do not contain defects
98% of food products do not contain defects
Show or Reveal the Answer
2% of food products do not contain defects
Explanation : In this research, the alternate hypothesis (H1) states that 2% of food products do not contain defects.
The alternate hypothesis in a research study is the opposite of the null hypothesis and challenges the status quo. In the above food manufacturing plant, the alternate hypothesis (H1) is that 2% of food products do not contain defects.
Explanation : In this research, the alternate hypothesis (H1) states that 2% of food products do not contain defects.
The alternate hypothesis in a research study is the opposite of the null hypothesis and challenges the status quo. In the above food manufacturing plant, the alternate hypothesis (H1) is that 2% of food products do not contain defects.
In a Process Decision Program Chart (PDPC), a team leader can break down project components into elements. Each project element is then broken down into _______ and ________.
A.) debits; credits B.) problems; countermeasures
C.) losses; profits
D.) internal pressures; external pressures
Show or Reveal the Answer
problems; countermeasures
Explanation : Each project element is broken down into problems and countermeasures.
Process Decision Program Charts (PDPC) are planning tools that use a decision tree to expand on problems and countermeasures for each project element. For example, if a fundraising event is scheduled to raise money for charity, potential problems in finding venues are accessibility and parking. A PDPC helps team members visualize potential problems and their countermeasures.
Explanation : Each project element is broken down into problems and countermeasures.
Process Decision Program Charts (PDPC) are planning tools that use a decision tree to expand on problems and countermeasures for each project element. For example, if a fundraising event is scheduled to raise money for charity, potential problems in finding venues are accessibility and parking. A PDPC helps team members visualize potential problems and their countermeasures.
For a set of data, the average squared deviation from the mean, with a denominator of n-1.
A.) SampleB.) Population
C.) Sample Variance
D.) Normal Distribution
Show or Reveal the Answer
Sample Variance
Which of the following is the order of evolution for most teams?
Forming, Norming, Storming, PerformingStorming, Norming, Forming, Performing
Forming, Storming, Norming, Performing
Performing, Storming, Norming, Forming
Show or Reveal the Answer
Forming, Storming, Norming, Performing
When working with attribute charts, which of the following values must you know in order to determine the upper and lower control limits?
Standard deviationMu
R bar
D2
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D2
In Design of Experiments, which of the following steps should you complete before you select your variables?
Analyze dataDefine objective(s)
Assign levels to the variables
Conduct experiments
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Define objective(s)
The Quincunx demonstration revealed which of the following points?
You can't judge the process by sampling a part every so often.The more you adjust a process to nominal (e.g., the center), the more variation you will create.
A process is probably void of undue influence of the six Ms if the process is bell-shaped.
All of the above.
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All of the above.
Which of the following is NOT a major type of resistance?
CulturalElectoral
Political
Technical
Show or Reveal the Answer
Electoral
Which of the following descriptive statistic uses (σ) for a population and (s) for a sample?
meanmedian
standard deviation
slope
Show or Reveal the Answer
standard deviation
Explanation : Standard deviation uses (σ) for a population and (s) for a sample.
Standard deviation is a descriptive statistic that takes into account how each data point deviates from the average of a data set. Standard deviation is an important measure of data scatter around a mean which is also an important aspect of a process’ variation. In Six Sigma methodology, the best way to reduce the inefficiencies of a process is to reduce its variation.
Explanation : Standard deviation uses (σ) for a population and (s) for a sample.
Standard deviation is a descriptive statistic that takes into account how each data point deviates from the average of a data set. Standard deviation is an important measure of data scatter around a mean which is also an important aspect of a process’ variation. In Six Sigma methodology, the best way to reduce the inefficiencies of a process is to reduce its variation.
Which of the following Six Sigma tools illustrates the dynamic impact of customer needs on customer satisfaction?
Pareto chartAffinity diagram
Kano model
PERT
Show or Reveal the Answer
Kano model
Which of the following is a reason to conduct your trials randomly?
Less cost Creates bias
Overcomes noise
All of the above
Show or Reveal the Answer
Overcomes noise
The five Ms and one P are represented by which of the following?
I. MethodII. Maintenance
III. Environmental conditions
IV. People
V. Measurement
VI. Machine
VII. Materials
VIII. Matrix
I,II,V,VI,VII,VIII
I,III,IV,V,VI,VII
I,II,IV,V,VI,VII
All of the five Ms and one P are not represented by the choices
Show or Reveal the Answer
I,III,IV,V,VI,VII
Explanation: Ishikawa states the 6 Ms (also known as the 5 Ms and 1 P) as: Man, Machine, Material, Method, Measurement, Mother Nature OR
Method, (Mother Nature) Environmental, (Man) People, Measurement, Machine, Materials
Explanation: Ishikawa states the 6 Ms (also known as the 5 Ms and 1 P) as: Man, Machine, Material, Method, Measurement, Mother Nature OR
Method, (Mother Nature) Environmental, (Man) People, Measurement, Machine, Materials
Which of the following statements is not true of the null hypothesis?
Assumes things to be equalIt is your theory
It is what you would expect by chance alone
None of the above
Show or Reveal the Answer
It is your theory
Which of the following is NOT considered continuous data?
The number of people in a stadiumTemperature
Time spent waiting in a waiting room
Birth weights
Show or Reveal the Answer
The number of people in a stadium
Which of the following is a benefit of a kaizen event?
Fewer employeesReduced machinery
Reduced takt time
Increased employee involvement
Show or Reveal the Answer
Increased employee involvement
Explanation: Kaizen involves every employee in process of change - mostly in small, incremental changes. It focuses on identifying problems at their own source, solving them at their own source, and changing standards to ensure the problem stays solved forever. By involving employees they start looking about change at their environment to bring up results in there work area. And improved morale as employee begin to find work more enjoyable and easier.
Explanation: Kaizen involves every employee in process of change - mostly in small, incremental changes. It focuses on identifying problems at their own source, solving them at their own source, and changing standards to ensure the problem stays solved forever. By involving employees they start looking about change at their environment to bring up results in there work area. And improved morale as employee begin to find work more enjoyable and easier.
High performance teams will probably experience which of the following:
I. FormingII. Storming
III. Performing
IV. Re-Forming
I and III only
III only
I, II, and III only
All of the above
Show or Reveal the Answer
I, II, and III only
Which of the following would not be considered an input in the airline business?
Flight crewGround equipment
Reservation personnel
Energy in the form of fuel
All the above are inputs
Show or Reveal the Answer
All the above are inputs
Which of the following would be considered a service department for an airline?
A. Maintenance.B. Information Systems.
C. Purchasing.
D. Flight Catering.
E. All of the answers are correct
Show or Reveal the Answer
All of the answers are correct
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