Question: ___________ means doing the right things to create the most benefit for the company.
Efficiency
Effectiveness
Value
Productivity
None of the above
Question: The advantage(s) of specialization of labor to management include:
Rapid training of workforce
Ease in recruiting new workers
Greater flexibility to change the production process to produce new or improved products
A and B
A and C
A, B, and C
Question: Which is not a disadvantage of specialization?
Boredom
Little opportunity to progress
Low cost to replace a worker
Limited flexibility to change the process
Question: In a time study the normal time is equal to:
Observed performance time per unit + performance rating
Observed performance time per unit x performance rating
Observed performance time per unit - performance rating
Observed performance time per unit / performance rating
None of the above
Question: The basic elements of a Scanlon Plan include all but:
The screening committee
The bonus
The ratio
Piece rate
The production committee
Question: The primary applications of work sampling include:
Ratio delay
Time standards
Performance measurements
Motion time data
A, B, and C
All of the above
Question: Which of the following is an advantage of specialization of labor for labor?
Boredom
Little gratification from work itself
Little opportunity to progress
Little difficulty in learning job
Frustration and fatigue due to limited or no control
Question: The reward/incentive plan that allows management to target specific output goals is:
Merit pay
Profit sharing
Pay-for-knowledge
Piece rate
Gain-sharing
Question: The trends affecting job design decisions include:
Quality control as part of worker's job
Cross-training workers
Extensive use of temporary workers
Automation of heavy manual work
A, B, and D
All of the above
Question: Which of the following is true about make-to-stock processes?
Make-to-stock processes can be controlled based on the actual or anticipated amount of finished goods inventory.
Make-to-stock process is used when demand is seasonal and the firm does not have enough capacity to keep up during the peak season.
Services by their very nature often use make-to-stock processes.
A and B
A and C
A, B, and C
Question: According to your text, the most common process metric is:
Productivity
Efficiency
Utilization
Throughput time
Cycle time
Question: Processes can be characterized as:
Single stage or multi stage
Make-to-stock or make-to-order
Paced or non-paced
A and B
B and C
A, B, and C
Question: In practice, often _______ time is not included in the utilization of the process.
Setup time
Run time
Machine time
A and B
B and C
Question: ________ is when the activities in the stage must stop because there is no place to deposit the item just completed.
Buffering
Starving
Blocking
None of the above
Question: A must have requirement is:
I. You are not thrilled if the requirement is met
II. You are upset if the requirement is not met
III. You are thrilled if the requirement is met
I only
II only
I and II only
II and III only
Question: Rational subgrouping means that:
The data is of a homogeneous nature and that it represents a particular period of time
A great deal of thinking goes into collecting data
Subgroups are kept small
Subgroups are kept large
Question: The grand average of the subgroup averages is known as:
X-bar bar
X-double bar
The grand average
All of the above
Question: In terms of central tendency, the mode is:
The most frequently occurring value
The method by which numbers are counted
Determined by arranging the data in order, then finding the middle number
The same as the arithmetic mean
Question: What is an advantage of using a histogram over a stem-and-leaf?
It uses averages instead of individual measurements, and averages vary less than individuals
The raw data is preserved and presented
The histogram is a study of process variation, whereas the stem-and-leaf is not
There really is no advantage
Question: What are conditions for a binomial distribution? SIX SIGMA
I. Continuous data
II. It is 2-state (success/failure, defective/not defective, etc.)
III. The trials are independent
IV. The probability of success on every trial is the same
I, II, and III only
I, III, and IV only
I and III only
None of the choices are completely correct
Question: What is a disadvantage of market research as a method of gathering customer data?
Data might not be timely
Purchasing market research can be expensive
It is hard to read between the lines
All of the above
Efficiency
Effectiveness
Value
Productivity
None of the above
Show or Reveal the Answer
Effectiveness
Rapid training of workforce
Ease in recruiting new workers
Greater flexibility to change the production process to produce new or improved products
A and B
A and C
A, B, and C
Show or Reveal the Answer
A and B
Key Points: Specialization of labor limits the flexibility to change the production process to produce new or improved products.
Key Points: Specialization of labor limits the flexibility to change the production process to produce new or improved products.
Question: Which is not a disadvantage of specialization?
Boredom
Little opportunity to progress
Low cost to replace a worker
Limited flexibility to change the process
Show or Reveal the Answer
Low cost to replace a worker
Question: In a time study the normal time is equal to:
Observed performance time per unit + performance rating
Observed performance time per unit x performance rating
Observed performance time per unit - performance rating
Observed performance time per unit / performance rating
None of the above
Show or Reveal the Answer
Observed performance time per unit x performance rating
Question: The basic elements of a Scanlon Plan include all but:
The screening committee
The bonus
The ratio
Piece rate
The production committee
Show or Reveal the Answer
Piece rate
Key Points: Piece rate is a reward/incentive plan.
Key Points: Piece rate is a reward/incentive plan.
Question: The primary applications of work sampling include:
Ratio delay
Time standards
Performance measurements
Motion time data
A, B, and C
All of the above
Show or Reveal the Answer
A, B, and C
Key Points: The three primary applications of work sampling are ratio delay, time standards, and performance measurement.
Key Points: The three primary applications of work sampling are ratio delay, time standards, and performance measurement.
Question: Which of the following is an advantage of specialization of labor for labor?
Boredom
Little gratification from work itself
Little opportunity to progress
Little difficulty in learning job
Frustration and fatigue due to limited or no control
Show or Reveal the Answer
Little difficulty in learning job
Key Points: Ease in learning a job is an advantage.
Key Points: Ease in learning a job is an advantage.
Question: The reward/incentive plan that allows management to target specific output goals is:
Merit pay
Profit sharing
Pay-for-knowledge
Piece rate
Gain-sharing
Show or Reveal the Answer
Piece rate
Key Points: Merit pay allows management to target specific behavior. Profit sharing ties business performance to employee reward. Pay-for-knowledge allows management to target specific types of skills and personal growth. Gain-sharing allows specific group performance to be tied directly to employee reward.
Key Points: Merit pay allows management to target specific behavior. Profit sharing ties business performance to employee reward. Pay-for-knowledge allows management to target specific types of skills and personal growth. Gain-sharing allows specific group performance to be tied directly to employee reward.
Question: The trends affecting job design decisions include:
Quality control as part of worker's job
Cross-training workers
Extensive use of temporary workers
Automation of heavy manual work
A, B, and D
All of the above
Show or Reveal the Answer
All of the above
Key Points: All of the above are trends affecting job design decisions.
Key Points: All of the above are trends affecting job design decisions.
Question: Which of the following is true about make-to-stock processes?
Make-to-stock processes can be controlled based on the actual or anticipated amount of finished goods inventory.
Make-to-stock process is used when demand is seasonal and the firm does not have enough capacity to keep up during the peak season.
Services by their very nature often use make-to-stock processes.
A and B
A and C
A, B, and C
Show or Reveal the Answer
A and B
Key Points: Services by their very nature often use make-to-order processes.
Key Points: Services by their very nature often use make-to-order processes.
Question: According to your text, the most common process metric is:
Productivity
Efficiency
Utilization
Throughput time
Cycle time
Show or Reveal the Answer
Utilization
Key Points: All are performance process metrics, however, the most common is utilization.
Key Points: All are performance process metrics, however, the most common is utilization.
Question: Processes can be characterized as:
Single stage or multi stage
Make-to-stock or make-to-order
Paced or non-paced
A and B
B and C
A, B, and C
Show or Reveal the Answer
A, B, and C
Question: In practice, often _______ time is not included in the utilization of the process.
Setup time
Run time
Machine time
A and B
B and C
Click here to know the Answer
Setup time
Key Points: In essence, the setup time is categorized like the downtime caused by repair or some other disruption to the process.
Key Points: In essence, the setup time is categorized like the downtime caused by repair or some other disruption to the process.
Question: ________ is when the activities in the stage must stop because there is no place to deposit the item just completed.
Buffering
Starving
Blocking
None of the above
Click here to know the Answer
Blocking
Key Points: Buffering refers to a storage area between stages where the output of a stage is placed prior to being used in a downstream stage. Starving is when activities in a stage must stop because there is no work.
Key Points: Buffering refers to a storage area between stages where the output of a stage is placed prior to being used in a downstream stage. Starving is when activities in a stage must stop because there is no work.
Question: A must have requirement is:
I. You are not thrilled if the requirement is met
II. You are upset if the requirement is not met
III. You are thrilled if the requirement is met
I only
II only
I and II only
II and III only
Show or Reveal the Answer
I and II only
Question: Rational subgrouping means that:
The data is of a homogeneous nature and that it represents a particular period of time
A great deal of thinking goes into collecting data
Subgroups are kept small
Subgroups are kept large
Show or Reveal the Answer
The data is of a homogeneous nature and that it represents a particular period of time
Question: The grand average of the subgroup averages is known as:
X-bar bar
X-double bar
The grand average
All of the above
Show or Reveal the Answer
All of the above
Question: In terms of central tendency, the mode is:
The most frequently occurring value
The method by which numbers are counted
Determined by arranging the data in order, then finding the middle number
The same as the arithmetic mean
Show or Reveal the Answer
The most frequently occurring value
Question: What is an advantage of using a histogram over a stem-and-leaf?
It uses averages instead of individual measurements, and averages vary less than individuals
The raw data is preserved and presented
The histogram is a study of process variation, whereas the stem-and-leaf is not
There really is no advantage
Show or Reveal the Answer
There really is no advantage
Question: What are conditions for a binomial distribution? SIX SIGMA
I. Continuous data
II. It is 2-state (success/failure, defective/not defective, etc.)
III. The trials are independent
IV. The probability of success on every trial is the same
I, II, and III only
I, III, and IV only
I and III only
None of the choices are completely correct
Show or Reveal the Answer
None of the choices are completely correct
Question: What is a disadvantage of market research as a method of gathering customer data?
Data might not be timely
Purchasing market research can be expensive
It is hard to read between the lines
All of the above
Show or Reveal the Answer
All of the above
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