physical
location
storage
physiological
informational
Show or Reveal the Answer
location
Question: Which of the following companies enhanced Six Sigma by developing a Six Sigma culture in which all employees received Six Sigma training?
Motorola
Texas Instruments
Allied Signal
General Electric
Show or Reveal the Answer
General Electric
Question: What should be included in a capability study?
Cp (or Pp) and Cpk (or Ppk)
Attribute data
Histogram
Both A and C
Show or Reveal the Answer
Both A and C
Question: Nicole enters a popular submarine sandwich shop to order a sandwich, a soft drink and potato chips. The process is as follows:
Step 1. Wayne takes the order, cuts the bread, then passes it on to Ethan.
Step 2. Ethan fills the sandwich with the specific items as described by Waynes ticket and then passes it on to Melinda.
Step 3. Melinda wraps the sandwich, hands Nicole an empty cup (for her soft drink), then passes the sandwich on to Bill, the cashier.
Step 4. Bill throws the potato chips into a bag with the sandwich, then completes the money and order exchange. Who is not an internal customer?
Nicole
Melinda
Wayne
Ethan
Show or Reveal the Answer
Nicole
Question: Nicole enters a popular submarine sandwich shop to order a sandwich, a soft drink and potato chips. The process is as follows:
Step 1. Wayne takes the order, cuts the bread, and then passes it on to Ethan.
Step 2. Ethan fills the sandwich with the specific items as described by Wayne’s ticket and then passes it on to Melinda.
Step 3. Melinda wraps the sandwich, hands Nicole an empty cup (for her soft drink), and then passes the sandwich on to Bill, the cashier.
Step 4. Bill throws the potato chips into a bag with the sandwich, then completes the money and order exchange.
Assuming all of the steps are done right the first time, which of the four steps is considered to be adding value?
Steps 2 and 3 only
Steps 2, 3, and 4 only
Steps 1, 2, and 3 only
All of the steps
Show or Reveal the Answer
All of the steps
Question: Michael’s team is conducting Enterprise Resource Planning (ERP) for the organization. After voicing disagreements on how to proceed in the initial phases, team members are now beginning to operate as a team not as a group of individuals. This stage in team growth is referred to as:
norming
adjourning
performing
forming
Show or Reveal the Answer
norming
Explanation : This stage in team growth is referred to as norming.
Norming is a stage in team growth and development whereby members begin to operate as a team not as a group of individuals. A strong team leader realizes that this stage can only occur after the earlier stages of disagreements have been resolved. Teams that do not reach norming in their growth risk poor performance.
Explanation : This stage in team growth is referred to as norming.
Norming is a stage in team growth and development whereby members begin to operate as a team not as a group of individuals. A strong team leader realizes that this stage can only occur after the earlier stages of disagreements have been resolved. Teams that do not reach norming in their growth risk poor performance.
Question: A relationship matrix matches process ________ and _________.
managers; employees
inputs; outputs
divergences; convergences
accelerators; decelerators
Show or Reveal the Answer
inputs; outputs
A relationship matrix matches process inputs and outputs.
Explanation : Relationship matrices are used to describe the connection between process inputs and desirable outputs. For example, if an application designer wishes to match available technological expertise to client needs (desirable outputs), a relationship matrix can be used. Teams gather input through brainstorming and other data collection methods in order to match inputs to desirable outputs in a project.
A relationship matrix matches process inputs and outputs.
Explanation : Relationship matrices are used to describe the connection between process inputs and desirable outputs. For example, if an application designer wishes to match available technological expertise to client needs (desirable outputs), a relationship matrix can be used. Teams gather input through brainstorming and other data collection methods in order to match inputs to desirable outputs in a project.
Question: A team wants to illustrate which defect types are occurring most frequently. The quality tool they would use is a:
control chart
scatter diagram
flowchart
Pareto chart
Show or Reveal the Answer
Pareto chart
Question: A sequential operation can best be shown graphically using:
a scatter diagram
a histogram
a cause-and-effect diagram
a flow diagram
Show or Reveal the Answer
a flow diagram
Question: Two variables, x and y, are related. Variable x increases or decreases with y. Which of the following tools could best be used to graphically show this relationship?
A control chart
A Pareto chart
A scatter diagram
A bi-modal histogram
Show or Reveal the Answer
A scatter diagram
Question: Provides relationship between two variables, and provides a visual correlation coefficient
Box plot
Trend line
Cause and effect chart
Scatter Diagram
Show or Reveal the Answer
Scatter Diagram
Question: A scatter diagram is most often used to provide a visual clue to:
the existence of correlation
changes over time
process control
the spread of the defects around the 3D product surface.
Show or Reveal the Answer
the existence of correlation
Question: When there are no outliers, the whiskers in a box and whisker plot should end:
One standard deviation from the mean
At the smallest and largest values in the sample data
At the same point that the box ends
One standard deviation from the median
Show or Reveal the Answer
At the smallest and largest values in the sample data
Question: An outlier in a box and whisker plot is defined as a value that is:
Beyond 1.5 x IQR from the nearest quartile
Beyond 2.0 x IQR from the nearest quartile
Beyond the upper quartile
Beyond the lower quartile
Show or Reveal the Answer
Beyond 1.5 x IQR from the nearest quartile
Question: You are designing a brand new component for use in an amusement park ride and you are in the midst of a Failure Mode and Effect Analysis (FMEA). What factors will you use to determine the risk priority number for each potential failure cause?
Frequency, severity, and certainty of detection
Frequency, magnitude, and cost to determine
Severity, time to repair, and customer ranking
MTBF, MTTF, and hazard rate
Show or Reveal the Answer
Frequency, severity, and certainty of detection
Question: A study of the variation caused by different machines and different material thickness conducted by one technician who conducts multiple repetitions of different sets of conditions is called a ___________.
one-Way ANOVA
two-Way ANOVA
three-Way ANOVA
two-Way ANOVA with replicates
Show or Reveal the Answer
two-Way ANOVA
Question: A criterion that differentiates the products or services of one firm from another is called:
an order qualifier
a sure winner
It's core competence
a comparator
an order winner
Show or Reveal the Answer
an order winner
Question: A Black Belt practitioner is asked to facilitate a series of workshops in an organization. She notices that a few participants in the workshop are dominating the discussion. To provide leadership in this group setting, the practitioner must:
end the workshop session early
request that all speaking out of turn to leave
give every person a chance to contribute
separate the dominating participants from the group
Show or Reveal the Answer
give every person a chance to contribute
Explanation : To provide leadership in this group setting, the practitioner must give every person a chance to contribute.
Team facilitation techniques are an important toolset used by Six Sigma Black Belt practitioners. During group settings such as a workshop, a few people may dominate a discussion and it is the role of the practitioner to facilitate a discussion whereby everyone gets an opportunity to participate fully.
Explanation : To provide leadership in this group setting, the practitioner must give every person a chance to contribute.
Team facilitation techniques are an important toolset used by Six Sigma Black Belt practitioners. During group settings such as a workshop, a few people may dominate a discussion and it is the role of the practitioner to facilitate a discussion whereby everyone gets an opportunity to participate fully.
Question: Interest-based bargaining is an effective tool in conflict resolution because:
it reduces interest rates for short-term loans
it protects the interests of paying clients
it maximizes the interests of banks
it provides a solution that is in everybody’s interests
Show or Reveal the Answer
it provides a solution that is in everybody’s interests
Explanation : Interest-based bargaining is an effective tool in conflict resolution because it provides a solution that is in everybody’s interests.
Conflict resolution tools available to Black Belt practitioners must provide problem-solving outcomes. Interest-based bargaining is one such tool that structures problems and solutions in such a manner that all parties involved understand each other’s views. Once they have understood each other’s views, they can reach a resolution to the conflict that takes into account everybody’s interests.
Explanation : Interest-based bargaining is an effective tool in conflict resolution because it provides a solution that is in everybody’s interests.
Conflict resolution tools available to Black Belt practitioners must provide problem-solving outcomes. Interest-based bargaining is one such tool that structures problems and solutions in such a manner that all parties involved understand each other’s views. Once they have understood each other’s views, they can reach a resolution to the conflict that takes into account everybody’s interests.
Question: Within each production cycle of 20,000 chairs, there are two types of defects that can occur at the following rates: wrong dimensions (240 defects) and loose bolts (100 defects). If the defects can occur only once in each item, what is the Defects per Million Opportunities (DPMO) measurement of this process?
3,400
8,500
5,800
6,800
Show or Reveal the Answer
8,500
Explanation : The Defects per Million Opportunities (DPMO) are 8,500. The Defects per Million Opportunities is a process performance metric that calculates the potential defects that can occur per million opportunities. Opportunities are considered ways that a defect can occur. Since the defects can occur once in each production cycle, DPMO is calculated as such:
Total number of opportunities for defects = 20,000 + 20,000
= 40,000
DPMO = (#defects X 1,000,000) ÷ (total number of opportunities for defects)
= (340 X 1,000,000) ÷ (40,000)
= 8,500
Explanation : The Defects per Million Opportunities (DPMO) are 8,500. The Defects per Million Opportunities is a process performance metric that calculates the potential defects that can occur per million opportunities. Opportunities are considered ways that a defect can occur. Since the defects can occur once in each production cycle, DPMO is calculated as such:
Total number of opportunities for defects = 20,000 + 20,000
= 40,000
DPMO = (#defects X 1,000,000) ÷ (total number of opportunities for defects)
= (340 X 1,000,000) ÷ (40,000)
= 8,500
Question: The Risk Priority Number (RPN) in an FMEA exercise is derived from
severity x occurrence x risk
severity x risk x detection
occurrence x detection x control
severity x occurrence x detection
Show or Reveal the Answer
severity x occurrence x detection
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