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✅ Six Sigma Course Practice Test Answers 10

Question: Which of the following quality control sample statistics indicates a quality characteristic that is an attribute?
  mean
  proportion
  variance
  standard deviation
  range

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proportion

Key Points: Attribute measurements are those quality characteristics that are classified as either conforming or not-conforming to specifications. Proportion (p) and c-charts are used for attribute measurements. Mean and range charts are examples of variable measurements. In variables sampling, we measure the actual weight, volume, or other variable measurements.

Question: The item in the list below that is not a major competitive dimension that forms the competitive position of a company is:
  cost
  product quality and reliability
  delivery speed
  coping with changes in supply
  flexibility and new product introduction speed

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coping with changes in supply

Question: Which of the following would not be considered in deciding how far to minimum-cost schedule (crash) a project?
  Project overrun penalties
  Incentives for early completion
  How far individual tasks can be crashed
  The normal duration times of tasks not on a critical path
  Indirect project costs (e.g. interest on a construction loan)

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The normal duration times of tasks not on a critical path.
Key Points: In crashing, we are only interested on tasks on a critical path. A, B, C, and E would all be considered.

Question: Which of the following are not essential conditions for the application of Linear Programming:
  There must be linearity
  There must be homogeneity
  There must be unlimited resources available
  There must be an explicit objective
  All of the above are essential conditions

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There must be unlimited resources available

Question: The following are potential Linear Programming applications:
  Plant locations
  Product planning
  Vehicle/crew scheduling
  Aggregate sales and operations planning
  All of the above

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All of the above

Question: The ability to master new technologies, design and introduce new products is an example of:
  Process-based capabilities
  Systems-based capabilities
  Organization-based capabilities
  Coordination based capabilities

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Organization-based capabilities

Question: A company that can offer on-site repair in only 1 or 2 hours is an example of a company that is competing on _______ competitive dimension.
  Process quality
  Delivery speed
  Flexibility
  Delivery reliability
  Coping with changes in demand

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Delivery speed

Question: When a company seeks to match the benefits of a successful competitor position while maintaining its existing competitive position is called:
  Straddling
  Order winning
  Strategic fitting
  Activity-system mapping
  Fair competitive response

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Straddling

Question: The main objectives of manufacturing strategy are:
  Converting order winners into specific performance requirements
  translating required competitive dimensions into specific performance requirements for operations
  making the necessary plans to assure that operations capabilities are sufficient to accomplish performance requirements
  Both A and B
  A, B, and C

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A, B, and C

Question: Which of the following is not one of the ways that Wal-Mart created a competitive operations advantage?
  Focusing on implementing total quality management system
  Location advantage - competing head-to-head in large urban areas
  A culture of supporting values, skills, technologies and approaches to motivation
  Through the systems that they developed to manage their warehouses and their stores.

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A culture of supporting values, skills, technologies and approaches to motivation

Question: The Solver option in Microsoft Excel is the only way to solve Linear Programming problems.
  TRUE
  FALSE

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FALSE

Question: QFD is a planning process for products and services. It starts with:
  Competitive intelligence
  The voice of the customer
  A relationship matrix
  Quality specifications

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The voice of the customer

Question: A fault tree diagram can be used to determine root cause based on:
  Symptoms we can see
  Implied data
  Customer feedback
  Process performance metrics

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Symptoms we can see

Question: What is brainstorming? Six Sigma
  Tool used by teams for creative exploration of options in an environment free of criticism
  Controlled problem-solving activity conducted by management or outside consultants
  Project review technique
  Technique for resolving interpersonal conflict that requires open discussion

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Tool used by teams for creative exploration of options in an environment free of criticism

Question: Dr. Joseph Juran forwarded the concept of a quality trilogy consisting of planning, control, and improvement. He believed it was better to invest more time in planning so less time (and money) would be needed in control and improvement. This philosophy is similar to the Six Sigma concept of:
  Always listen to the customer
  Nominal is best
  Quality through inspection
  Defect prevention

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Defect prevention

Question: A bi-modal distribution means that:
  There are two distributions illustrated
  There is "two of something" impacting the process
  There is a binomial condition
  There is common-cause variation that needs to be investigated

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There is "two of something" impacting the process

Question: An example of "Moment of Truth" might be:
  When a customer realizes, through data, that they have improved their competitive edge
  When a supplier gets a call from a complaining customer
  When a supplier calls a customer to learn about needs and requirements
  When a customer takes a car for a test drive and notices a knocking noise coming from the engine compartment

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When a customer takes a car for a test drive and notices a knocking noise coming from the engine compartment

Question: Scatter analysis uses:
  Discrete data
  Counted data
  Continuous data
  Attribute data

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Continuous data

Question: According to Six Sigma philosophy:
  Cp (or Pp) and Cpk (Ppk) should be greater than 1.33
  Cp (or Pp) and Cpk (Ppk) should be greater than 1.50
  Standard deviation is greater than 6
  Standard deviation is less than 6

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Cp (or Pp) and Cpk (Ppk) should be greater than 1.50

Question: The Weibull distribution is helpful in reliability testing because:
  You can prove that failure occurs only under extreme conditions
  You can draw conclusions about reliability without testing any parts
  You can prove whether or not a part will fail in the field
  You can draw conclusions about product reliability without destroying a lot of parts

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You can draw conclusions about product reliability without destroying a lot of parts

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