Question:Which or the following is a basic consideration of forecasting?
Forecasts at lower levels are more accurate
Once a forcast has been made, management has all it needs to plan for operations
Managerial estimates are the best source for demand forecasts
Downstream transactional data such as customer requisitions are the best source for projecting demand
Question:Whic of the following are considered a venefit of RFID tracking?
Automated vital signs recording
Monitoring of inventories
Faster employee error- checking
Increased prices per unit sold
Question:Typical tracking mechanisms include which of the following?
Stopwatches and clipboards
Video surveillance
Bar codes
Computer MAC addresses
Question:Common problems with time and motion studies include
Non-bias effects
Waiting line queue effect
Hawthorne effect
None of the above
Question:When wait times for patient registration exceed management expectations, which of the following can be used to improve performance?
Reduce the number of steps in the registration process
Increase the number of appointments available to maximize available demand
Decrease the number of employees working on that process to reduce overlap
All of the above can improve wait time performance
Question:Key components of wait line simulations include all of the following except:
Arrival rate
Service rate
Scheduling blocks
Queue structure
Question:Which of the following describes the Six Sigma methodology?
Plan, do, study, act
Define, measure, analyze, improve, control
Plan, define, systematize, analyze
Describe, measure, act, inventory, capitalize
Question:Which of the following defines the goal of Lean?
Elimination of defects
Reduction of process variability
Determine conformance with customer requirements
Remove non-valued added activities
Question:Wait times in health care result in
Opportunities for staff to rest and improve care
Decreased patient satisfaction
Quality checking prior transactions
Smoother staging of demand
Question:Health care operations is about management of interconnected processes or systems
TRUE
FALSE
Question: Which of the following components of cycle time in healthcare process represents the largest amount of waste?
Idle time.
Process time.
Transition time.
Wait time.
Question:Which of the following is not an input to the production of healthcare services?
Labor
Supplies
Outpatient visits
Technology
Question:Which of the following is a key function or issue in healthcare operations management?
Supply chain and logistics management
Maximizing investment of idle cash
Developing methods to accelerate depreciation to reduce operating margins
None of these is a key function or issue in healthcare operations management
Question:The goals for operations managers in a hospital include:
Increase variability
Reduce costs
Increase space used for inventories
All of these are goals for hospital operations managers
Question:Hospitals can learn about operations management effectiveness from which of these industries?
Retail
Chemicals
Electronics
All of these are industries that can inform hospital oeprations managers
Question:Which of the following is a consideration for operations management in assessment of workflow process?
Are floor layouts designed to eliminate redundancy?
Where should appropriate par locations be positioned?
How many manual processes exist?
Should we operate "just in time?"
Question:The most dominant parties in the production of health care are
Insurers
Nurses
Government regulators
Physicians
Question:The basic definition of a hospital involves providing services clustered around observation, diagnosis and treatment.
TRUE
FALSE
Question:Finding waste, improving utilization, and generally stabilizing and reducing the overall cost of delivering services are essential functions for a healthcare manager.
TRUE
FALSE
Question:The healthcare industry has a great deal of parallel with airlines in terms of how business processes can be managed quickly and efficiently
TRUE
FALSE
Question:Finance and accounting represent a negligible portion of health care.
TRUE
FALSE
Question:Academic medical centers are generally the same as other community hospitals in terms of size and number of service lines offered:
TRUE
FALSE
Question:Clinical, financial, and other goals for a healthcare organization are clear, with little ambiguity:
TRUE
FALSE
Question:The role of technology in a production function is
Automate manual processes
Increase human oversight of transactionsq
Reduce the speed of production to increase quality
Diversify the types of output to increase marketability
Question:Which of the following is not a financial statement used in management of healthcare organization?
Income statement
Working capital ledger
Balance sheet
Cash flow statement
Question:Which of the following describes the amount that a healthcare provider will actually realize from billings for services?
Gross patient revenues
Charge description master fees
Contractual adjustments
Net patient revenues
Business planning and performance improvement in hospitals includes areas such as:
ANS: Performance benchmarking
Which of the following is a key function or issue in healthcare operations management?
ANS: Supply chain and logistics management
The search for cost savings of key resources and supplies and for better management of goods and services in the physical supply chain is responsible for creating job opportunities for analysts and professionals interested in a wide number of fields, including:
ANS: Logistics
Which of the following is not a major classification of Hospitals according to the American Hospital Association?
ANS: Psychologi cal
Vertical integration in healthcare involves consolidation, mergers, acquisitions, or alliances among several competitive or cooperative hospitals.
About one-third of hospitals in the United States have a negative operating margin.
Forecasts at lower levels are more accurate
Once a forcast has been made, management has all it needs to plan for operations
Managerial estimates are the best source for demand forecasts
Downstream transactional data such as customer requisitions are the best source for projecting demand
Show or Reveal the Answer
Downstream transactional data such as customer requisitions are the best source for projecting demand
Question:Whic of the following are considered a venefit of RFID tracking?
Automated vital signs recording
Monitoring of inventories
Faster employee error- checking
Increased prices per unit sold
Show or Reveal the Answer
Monitoring of inventories
Question:Typical tracking mechanisms include which of the following?
Stopwatches and clipboards
Video surveillance
Bar codes
Computer MAC addresses
Show or Reveal the Answer
Bar codes
Question:Common problems with time and motion studies include
Non-bias effects
Waiting line queue effect
Hawthorne effect
None of the above
Show or Reveal the Answer
Hawthorne effect
Question:When wait times for patient registration exceed management expectations, which of the following can be used to improve performance?
Reduce the number of steps in the registration process
Increase the number of appointments available to maximize available demand
Decrease the number of employees working on that process to reduce overlap
All of the above can improve wait time performance
Show or Reveal the Answer
Reduce the number of steps in the registration process
Question:Key components of wait line simulations include all of the following except:
Arrival rate
Service rate
Scheduling blocks
Queue structure
Show or Reveal the Answer
Scheduling blocks
Question:Which of the following describes the Six Sigma methodology?
Plan, do, study, act
Define, measure, analyze, improve, control
Plan, define, systematize, analyze
Describe, measure, act, inventory, capitalize
Show or Reveal the Answer
Define, measure, analyze, improve, control
Question:Which of the following defines the goal of Lean?
Elimination of defects
Reduction of process variability
Determine conformance with customer requirements
Remove non-valued added activities
Show or Reveal the Answer
Remove non-valued added activities
Question:Wait times in health care result in
Opportunities for staff to rest and improve care
Decreased patient satisfaction
Quality checking prior transactions
Smoother staging of demand
Show or Reveal the Answer
Decreased patient satisfaction
Question:Health care operations is about management of interconnected processes or systems
TRUE
FALSE
Show or Reveal the Answer
TRUE
Question: Which of the following components of cycle time in healthcare process represents the largest amount of waste?
Idle time.
Process time.
Transition time.
Wait time.
Show or Reveal the Answer
Transition time.
Question:Which of the following is not an input to the production of healthcare services?
Labor
Supplies
Outpatient visits
Technology
Show or Reveal the Answer
Outpatient visits
Question:Which of the following is a key function or issue in healthcare operations management?
Supply chain and logistics management
Maximizing investment of idle cash
Developing methods to accelerate depreciation to reduce operating margins
None of these is a key function or issue in healthcare operations management
Show or Reveal the Answer
Supply chain and logistics management
Question:The goals for operations managers in a hospital include:
Increase variability
Reduce costs
Increase space used for inventories
All of these are goals for hospital operations managers
Show or Reveal the Answer
All of these are goals for hospital operations managers
Question:Hospitals can learn about operations management effectiveness from which of these industries?
Retail
Chemicals
Electronics
All of these are industries that can inform hospital oeprations managers
Show or Reveal the Answer
All of these are industries that can inform hospital oeprations managers
Question:Which of the following is a consideration for operations management in assessment of workflow process?
Are floor layouts designed to eliminate redundancy?
Where should appropriate par locations be positioned?
How many manual processes exist?
Should we operate "just in time?"
Show or Reveal the Answer
Where should appropriate par locations be positioned?
Question:The most dominant parties in the production of health care are
Insurers
Nurses
Government regulators
Physicians
Show or Reveal the Answer
Physicians
Question:The basic definition of a hospital involves providing services clustered around observation, diagnosis and treatment.
TRUE
FALSE
Show or Reveal the Answer
TRUE
Question:Finding waste, improving utilization, and generally stabilizing and reducing the overall cost of delivering services are essential functions for a healthcare manager.
TRUE
FALSE
Show or Reveal the Answer
TRUE
Question:The healthcare industry has a great deal of parallel with airlines in terms of how business processes can be managed quickly and efficiently
TRUE
FALSE
Show or Reveal the Answer
TRUE
Question:Finance and accounting represent a negligible portion of health care.
TRUE
FALSE
Show or Reveal the Answer
FALSE
Question:Academic medical centers are generally the same as other community hospitals in terms of size and number of service lines offered:
TRUE
FALSE
Show or Reveal the Answer
FALSE
Question:Clinical, financial, and other goals for a healthcare organization are clear, with little ambiguity:
TRUE
FALSE
Show or Reveal the Answer
FALSE
Question:The role of technology in a production function is
Automate manual processes
Increase human oversight of transactionsq
Reduce the speed of production to increase quality
Diversify the types of output to increase marketability
Show or Reveal the Answer
Automate manual processes
Question:Which of the following is not a financial statement used in management of healthcare organization?
Income statement
Working capital ledger
Balance sheet
Cash flow statement
Show or Reveal the Answer
Working capital ledger
Question:Which of the following describes the amount that a healthcare provider will actually realize from billings for services?
Gross patient revenues
Charge description master fees
Contractual adjustments
Net patient revenues
Show or Reveal the Answer
Net patient revenues
Business planning and performance improvement in hospitals includes areas such as:
ANS: Performance benchmarking
Which of the following is a key function or issue in healthcare operations management?
ANS: Supply chain and logistics management
The search for cost savings of key resources and supplies and for better management of goods and services in the physical supply chain is responsible for creating job opportunities for analysts and professionals interested in a wide number of fields, including:
ANS: Logistics
Which of the following is not a major classification of Hospitals according to the American Hospital Association?
ANS: Psychologi cal
Vertical integration in healthcare involves consolidation, mergers, acquisitions, or alliances among several competitive or cooperative hospitals.
About one-third of hospitals in the United States have a negative operating margin.
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