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✅ Six Sigma Course Practice Test Answers 21

Question:Which or the following is a basic consideration of forecasting?
  Forecasts at lower levels are more accurate
  Once a forcast has been made, management has all it needs to plan for operations
  Managerial estimates are the best source for demand forecasts
  Downstream transactional data such as customer requisitions are the best source for projecting demand

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Downstream transactional data such as customer requisitions are the best source for projecting demand

Question:Whic of the following are considered a venefit of RFID tracking?
  Automated vital signs recording
  Monitoring of inventories
  Faster employee error- checking
  Increased prices per unit sold

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Monitoring of inventories

Question:Typical tracking mechanisms include which of the following?
  Stopwatches and clipboards
  Video surveillance
  Bar codes
  Computer MAC addresses

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Bar codes

Question:Common problems with time and motion studies include
  Non-bias effects
  Waiting line queue effect
  Hawthorne effect
  None of the above

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Hawthorne effect

Question:When wait times for patient registration exceed management expectations, which of the following can be used to improve performance?
  Reduce the number of steps in the registration process
  Increase the number of appointments available to maximize available demand
  Decrease the number of employees working on that process to reduce overlap
  All of the above can improve wait time performance

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Reduce the number of steps in the registration process

Question:Key components of wait line simulations include all of the following except:
  Arrival rate
  Service rate
  Scheduling blocks
  Queue structure

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Scheduling blocks

Question:Which of the following describes the Six Sigma methodology?
  Plan, do, study, act
  Define, measure, analyze, improve, control
  Plan, define, systematize, analyze
  Describe, measure, act, inventory, capitalize

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Define, measure, analyze, improve, control

Question:Which of the following defines the goal of Lean?
  Elimination of defects
  Reduction of process variability
  Determine conformance with customer requirements
  Remove non-valued added activities

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Remove non-valued added activities

Question:Wait times in health care result in
  Opportunities for staff to rest and improve care
  Decreased patient satisfaction
  Quality checking prior transactions
  Smoother staging of demand

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Decreased patient satisfaction

Question:Health care operations is about management of interconnected processes or systems
  TRUE
  FALSE

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TRUE

Question: Which of the following components of cycle time in healthcare process represents the largest amount of waste?
  Idle time.
  Process time.
  Transition time.
  Wait time.

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Transition time.

Question:Which of the following is not an input to the production of healthcare services?
  Labor
  Supplies
  Outpatient visits
  Technology

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Outpatient visits

Question:Which of the following is a key function or issue in healthcare operations management?
  Supply chain and logistics management
  Maximizing investment of idle cash
  Developing methods to accelerate depreciation to reduce operating margins
  None of these is a key function or issue in healthcare operations management

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Supply chain and logistics management

Question:The goals for operations managers in a hospital include:
  Increase variability
  Reduce costs
  Increase space used for inventories
  All of these are goals for hospital operations managers

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All of these are goals for hospital operations managers

Question:Hospitals can learn about operations management effectiveness from which of these industries?
  Retail
  Chemicals
  Electronics
  All of these are industries that can inform hospital oeprations managers

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All of these are industries that can inform hospital oeprations managers

Question:Which of the following is a consideration for operations management in assessment of workflow process?
  Are floor layouts designed to eliminate redundancy?
  Where should appropriate par locations be positioned?
  How many manual processes exist?
  Should we operate "just in time?"

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Where should appropriate par locations be positioned?

Question:The most dominant parties in the production of health care are
  Insurers
  Nurses
  Government regulators
  Physicians

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Physicians

Question:The basic definition of a hospital involves providing services clustered around observation, diagnosis and treatment.
  TRUE
  FALSE

Show or Reveal the Answer

TRUE

Question:Finding waste, improving utilization, and generally stabilizing and reducing the overall cost of delivering services are essential functions for a healthcare manager.
  TRUE
  FALSE

Show or Reveal the Answer

TRUE

Question:The healthcare industry has a great deal of parallel with airlines in terms of how business processes can be managed quickly and efficiently
  TRUE
  FALSE

Show or Reveal the Answer

TRUE

Question:Finance and accounting represent a negligible portion of health care.
  TRUE
  FALSE

Show or Reveal the Answer

FALSE

Question:Academic medical centers are generally the same as other community hospitals in terms of size and number of service lines offered:
  TRUE
  FALSE

Show or Reveal the Answer

FALSE

Question:Clinical, financial, and other goals for a healthcare organization are clear, with little ambiguity:
  TRUE
  FALSE

Show or Reveal the Answer

FALSE

Question:The role of technology in a production function is
  Automate manual processes
  Increase human oversight of transactionsq
  Reduce the speed of production to increase quality
  Diversify the types of output to increase marketability

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Automate manual processes

Question:Which of the following is not a financial statement used in management of healthcare organization?
  Income statement
  Working capital ledger
  Balance sheet
  Cash flow statement

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Working capital ledger

Question:Which of the following describes the amount that a healthcare provider will actually realize from billings for services?
  Gross patient revenues
  Charge description master fees
  Contractual adjustments
  Net patient revenues

Show or Reveal the Answer

Net patient revenues

Business planning and performance improvement in hospitals includes areas such as:
ANS: Performance benchmarking

Which of the following is a key function or issue in healthcare operations management?
ANS: Supply chain and logistics management

The search for cost savings of key resources and supplies and for better management of goods and services in the physical supply chain is responsible for creating job opportunities for analysts and professionals interested in a wide number of fields, including:
ANS: Logistics

Which of the following is not a major classification of Hospitals according to the American Hospital Association?
ANS: Psychologi cal

Vertical integration in healthcare involves consolidation, mergers, acquisitions, or alliances among several competitive or cooperative hospitals.
About one-third of hospitals in the United States have a negative operating margin.

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