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Six Sigma Course Practice Test Q&As 7

Question: Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?
  Inventory turnover
  Revenue per employee
  Receivables turnover
  Earnings per share
  Asset turnover

Show or Reveal the Answer

Earnings per share

Question: Which of the following is a measure of operations and supply management efficiencyused by Wall Street?
  Dividend payout ratio
  Earnings per share growth
  Current ratio
  Receivable turnover
  Financial leverage

Show or Reveal the Answer

Receivable turnover

Receivables turnover, the correct answer, is listed in exhibit 2.7 "Efficiency Measures Used by Wall Street".
Measure of operations wall street: The five common measures of operations and supply management efficiency used by Wall Street are
1. income per employee;
2. revenue per employee;
3. inventory turnover;
4. asset turnover;
5. receivable turnover-which are among the typically used measures by Wall Street.

Question: The process that is not a part of the supply chain process is:
  Planning
  Making
  Sourcing
  Servicing
  Delivering

Show or Reveal the Answer

Servicing

Planning, Making, Sourcing, and Delivering are 4 of the 5 supply chain processes.

Question: One reason for studying operations and supply chain management (OSCM) is which of the following?
  OSCM is essential for understanding organizational behavior
  Most business graduates do OSCM work regardless of their job title
  All managers should understand the basic principles that guide the design of transformation processes
  OSCM is a required course in all business degree programs
  OSCM is the most rigorous business discipline

Show or Reveal the Answer

All managers should understand the basic principles that guide the design of transformation processes

Question: The goods-services continuum consists of which set of the following categories?
  No goods, some goods, even mix, some service, no service
  Pure goods, core goods, core services, pure services
  No service, some service, good service, excellent service
  Self-service, help desk service, face-to-face service, service-with-a-smile
  None of the above

Show or Reveal the Answer

Pure goods, core goods, core services, pure services

Question: Which of the following are defined as core goods?
  Chemicals
  Airlines
  Data storage systems
  Hotels
  None of the above

Show or Reveal the Answer

Data storage systems

Question: Which of the following are not listed in the text as jobs in OSCM?
  Department store manager
  Project manager
  Hospital administrator
  Data center manager
  Call center manager

Show or Reveal the Answer

Data center manager

Question: When work stations are arranged according to the progressive steps by which the product is produced, it is called a:
When workstations are arranged according to the progressive steps by which the product is produced, it is called a:
  Product layout
  Functional layout
  Process layout
  Fixed position layout

Show or Reveal the Answer

Product layout

When work stations are arranged according to the progressive steps by which the product is produced, it is called a Product layout

Question: Current issues in OSCM (operations and supply chain management) do not include:
Current issues in OSCM do not include:
  Coordinating relationships between organizations
  The triple bottom line
  Managing customer touch points
  Increasing global supply chain employment
  Making senior management aware that OSCM can be a competitive weapon

Show or Reveal the Answer

Increasing global supply chain employment

Question: Current issues in operations management include:
  coordinating mutually supportive, but separate organizations
  management of global supplier, production and distribution networks
  managing customer touch points
  only A and B
  only B and C
  A, B, and C

Show or Reveal the Answer

A, B, and C

Question: The hardest two steps in the 5S process are ____________.
  Store and sustain
  Sort and store
  Shine and standardize
  Standardize and sustain

Show or Reveal the Answer

Standardize and sustain

Explanation : 5S is the acronym for five Japanese words: Seiri (Sort), Seiton (store or Set in order/place), Seiso (Shine), Seiketsu (Standardize) and Shitsuke Sustain) and they represent the five steps for a systematic technique for good housekeeping. The most important steps of 5S process are actually the last two: Standardize and Sustain (Self-Discipline).

Question: A Stem-and-Leaf Diagram is MOST like a:
  Frequency distribution
  Box Plot
  Process map
  SIPOC

Show or Reveal the Answer

Frequency distribution

Question: In a marketing project, distributing surveys to potential customers and gathering their responses is the phase that requires the most time. What is this portion of the project referred to?
  project evaluation and review technique
  project evaluation technique
  review path method
  critical path method

Show or Reveal the Answer

critical path method

Explanation: This portion of the project is referred to as the Critical Path Method.
A critical path in a project is the path from beginning to end which requires the longest time. In this example, distributing surveys and gathering responses in a marketing campaign is the phase that requires the longest time from start to finish. The Critical Path Method (CPM) is a project tracking method that helps participants aware of the longest phases of a project.

Question: In the SMED system, what is the real meaning of the single minute concept?
  That dies will be exchanged in 1 minute or less
  That dies will be exchanged in less than 5 minutes
  That dies will be exchanged in less than 10 minutes
  That dies will be exchanged in less than 15 minutes

Show or Reveal the Answer

That dies will be exchanged in less than 10 minutes

Explanation : Authorities differ slightly on the definition. They all agree that it doesn't mean one minute or less (although desirable). Some say it refers to a single digit of time (in minutes). In this case, 9 minutes qualifies. Others say under 10 minutes.

Question: A Six Sigma process is expected to deliver:
  Good products or services 99.932% of the time
  Products and/or services efficiently
  100% defect-free performance
  Less than 4 defects per million opportunities

Show or Reveal the Answer

Less than 4 defects per million opportunities

Question: What tends to happen in regard to customer tolerances over time?
  They tend to contract
  They tend to expand
  They tend to never change
  They tend to change in proportion to the voice of the process

Show or Reveal the Answer

They tend to contract

Question: Values of inches, time, and miles per gallon normally would be described as:
I. Variable
II. Continuous
III. Measurable
IV. Discrete

  I and III only
  II and III only
  I, II, and III only
  I, II, III, and IV

Show or Reveal the Answer

I, II, and III only

Question: Scatter plots/diagrams determine:
  Correlation and causation
  Correlation only
  Causation only
  Linear-only correlations

Show or Reveal the Answer

Correlation only

Question: To validate root causes identified in the Open-Narrow-Close efforts, the team should employ three tools/techniques in which order?
  Scatter Analysis/Regression first, then Basic data collection, then Design of Experiments.
  Basic data collection first, then Scatter Analysis/Regression, then Design of Experiments.
  Design of Experiments first, then Scatter Analysis/Regression, then Basic Data Collection
  Design of Experiments first, then Basic Data Collection, then Scatter Analysis/Regression.

Show or Reveal the Answer

Basic data collection first, then Scatter Analysis/Regression, then Design of Experiments.

Question: The "cycle time" of a process if the average time between completion of success units of output.
  TRUE
  FALSE

Show or Reveal the Answer

TRUE

The average time between completion of units is commonly known as cycle time.

Question: Which of the following is not a way that operations and supply processes are categorized?
  Planning
  Return
  Delivery
  Selecting
  Making

Show or Reveal the Answer

Selecting


Question: A process is said to be capable if:
  The process consistently meets the customers needs
  The common cause variation is less than +/- 3σ
  The common cause variation fits within the specification limits
  The process is experiencing no special causes
  None of the above

Show or Reveal the Answer

The common cause variation fits within the specification limits


a company wants to develop a new process. which six sigma methodology the company would be implementing?
a process is said to be capable if
a reason for studing operations and supply management
a shift in the process mean for a measured characteristic would most likely be detected by a
according to popular six sigma philosophy:
in process mapping or flowcharting, the symbol used for a decision is
problem solving approach that unifies six sigma is
sam’s research at a local manufacturing company is examining the efficiency of a new machine in detecting design failures. to present evidence to his supervisors that the machine is indeed effective, he must accept or reject the null hypothesis. according to the image below, what does the region of non-rejection imply?
the goods-services continuum consists of which set of the following categories?
the scheduling tools include all of the following except:
total quality management is a culture not a program true or false
true or false: do options for identifying improvement needs include multivoting, studying time use, identifying customer needs, and localizing problems?
well conceived, state of the art
what does a negative cpk indicate
which of the following are not listed in the text as current issues in operations and supply chain management (oscm
which of the following is a measure of operations and supply management efficiency used by wall street?
Which of the following quality control sample statistics indicates a quality characteristic that is an attribute?
which of the following statements is not true about six sigma quality?
the control chart used for the number of defects per unit is
a control chart used to monitor the number of defects per company is called
what type of control chart is used to monitor the number of defects per unit
which of the following is not needed to calculate sample mean control charts
which of the following statements regarding​ "six sigma" is true?